How much does Buyer Protection cost?
Most listings are sold by business sellers and will include Buyer Protection at no additional cost. When purchasing from UK-based private sellers on eBay.co.uk, buyers will pay a fee which is already included in the item price.
The Buyer Protection fee will be calculated as:
- A flat fee of £0.75 per item, and
- 4% of the item price up to £300, and
- 2% of any portion of the item price from £300 to £4,000
There is a cap on the total fee amount you’ll ever pay. Any portion of the item price over £4,000 will not incur any additional fee. When purchasing multiple quantities within a listing, the flat fee of £0.75 is only charged once.
Fee calculation examples:
Is this fee optional?
The Buyer Protection fee is applied to all listings* by UK-based private sellers. It’s not an optional fee, as we want everyone to be able to benefit from these new protections.
*Excludes Vehicles, Classified Ads, and Property
Why do some items include a buyer fee and others don’t?
We’ve made it free to sell for private sellers, so it’s easier than ever for more sellers to bring you a wider variety of things you love. To support this change, we will charge a buyer fee to cover Buyer Protection services and ensure a trusted experience when purchasing items from
private sellers. For listings by business sellers, Buyer Protection is added at no extra cost. Business sellers already pay transaction fees with each item that sells.
Buyer Protection is included at no cost for purchases of listings from private sellers not registered in the UK.
Buyer Protection excludes Vehicles, Classified Ads, and Property.
How do I access 24/7 support?
Easily get in touch with us here, or by clicking “Help & Contact” on ebay.co.uk—we’re here to help. You’ll be able to connect with us by phone any time of day or night. Online chat with an agent during UK customer service business hours (8am - 10pm Monday to Friday, 8am - 9pm Saturday and Sunday). Automated agents will be available on chat outside of business hours.
When will the seller receive payment and when is my order considered delivered?
You can shop with confidence knowing that payment is only sent to private sellers after your order has been successfully delivered.
Sellers funds will be made available to UK-based private sellers, to spend on eBay or withdraw, after the order is considered delivered or complete, which is determined by the delivery method:
- For tracked deliveries, the seller will receive payment 2 calendar days after eBay receives confirmation from the tracked delivery service that it was successful.
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For local collection, the seller will receive payment when you exchange the 6 digit code, or QR code with your seller.
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If the item includes Authenticity Guarantee, the seller will receive payment after the item is successfully authenticated.
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For items sent via Global Shipping Programme, the seller will receive payment after the item is delivered to the UK Shipping Centre.
- For untracked deliveries, or tracked deliveries with no delivery confirmation, the seller will receive payment 14 days from the order date.
With this update, UK-based private sellers have improved visibility into when their funds are made available, to help better manage their earnings.
If you request a return or if there’s a problem with the order, we’ll wait until the issue is resolved before we release funds to the seller. If funds have already been released before you request a return, and the seller offers returns, you can ask the seller for a refund. Payment
holds may apply. Please go here for more details.
Payments for purchases from business sellers, and private sellers not registered in the UK, may be sent before we confirm delivery or in-person collection. Business sellers are required to offer returns in most cases.
What does ‘secure transactions’ mean?
We’ve still got you covered with secure transactions, thanks to payments that are encrypted end-to-end and handled by our trusted payment partners, whose secure technology processes transactions safely and reliably.
Do listings from business sellers come with Buyer Protection?
Yes, Buyer Protection applies to purchases from business sellers on eBay.co.uk at no extra cost.
How do I know if I’m buying from a private or business seller?
You can find if the item is being sold by a private or business seller from the item page. On the eBay app, you’ll see “Registered as a private seller” or “Registered as a business seller” under “About the seller”. From the website, you’ll see “Private” or “Business” next to the
seller’s username.
How much is the Buyer Protection fee when I buy more than one item from the same seller?
The Buyer Protection fee is applied to every listing by a UK-based private seller (excluding Vehicles, Classified Ads and Property) and is calculated as:
- A flat fee of £0.75 per item, and
- 4% of the item price up to £300, and
- 2% of any portion of the item price from £300 to £4,000
When purchasing multiple quantities of one listing, the flat fee of £0.75 is only charged once.
For example:
If you purchase two different items from the same private seller, the flat fee is charged per item.
For example:
What’s the difference between Buyer Protection and eBay Money Back Guarantee?
Buyer Protection is a new programme that applies to all purchases on eBay.co.uk, and includes 24/7 customer support. Additionally, when you buy from a UK-based private seller, seller funds are sent after an item is considered delivered and a mandatory Buyer Protection fee is included
in the item price.
eBay Money Back Guarantee is an additional layer of protection on your purchase. If an item doesn’t arrive, is faulty or damaged, or doesn’t match the listing description, you can request a refund within 30 days of the delivery date. This service is free and applies to most items on
our site.
What do I do if my item has not arrived when it was expected?
If the delivery date has passed and you haven’t received your item, you can report that it hasn’t arrived in your Purchase History. Here, you can ask the seller for an order update, a replacement or a refund back to your original payment method. Most sellers respond within 3 business
days.
To be eligible for the eBay Money Back Guarantee, you need to report that the item hasn’t arrived within 30 calendar days after the delivery date. Be sure to get in touch with the seller as soon as you can. Learn more.
Does Buyer Protection mean I’ll get a full refund if I don’t like what I’ve purchased, or if the item isn’t delivered?
Most purchases are covered by eBay Money Back Guarantee, our free protection programme that offers refunds if the item didn’t arrive, is faulty or damaged, or doesn’t match the listing. Learn more.
Our new Buyer Protection programme gives you even more reassurance with your purchase, knowing private sellers are paid after delivery, and you can talk to a real person 24/7 if you have any issues or questions.
If I cancel my order or return my item, is the Buyer Protection fee included in the refund?
Of course! If the item is fully refunded, then the full Buyer Protection fee will also be refunded. If the item is partially refunded, the Buyer Protection fee will be partially refunded.
Does Buyer Protection apply to purchases I make on other eBay sites?
Buyer Protection only applies to items listed on eBay.co.uk but most transactions on eBay are covered by the eBay Money Back Guarantee. With Buyer Protection, you can shop securely from private sellers in the UK, knowing funds are only sent to the seller after your purchase is
considered delivered, and you’re only a short call or chat away from the 24/7 help you need.
Where can I see how much the Buyer Protection fee is?
Where applicable, the Buyer Protection fee will always be included in the item price. At checkout, you will see the fee amount underneath the item’s name.
Click on Buyer Protection to see what protection is included and a detailed breakdown of the price.
