Deliver great service

Great service to buyers continues to be the foundation for your eBay selling, so keep your DSR scores high.

Maintaining a consistently high level of service is great for getting repeat business from customers, and also:

Qualifies you for fee discounts – up to 40% off your monthly Final Value Fees. (Minimum 30-day average DSRs of 4.6 for Final Value Fee discounts. Terms and conditions apply.)

Sellers who qualify for the programme do not need to sign up and will have their discounts automatically calculated and applied against their monthly invoice.

The discounts outlined on this page have not changed since they were introduced earlier this year.

PowerSeller Discounts

You will continue to receive PowerSeller Discounts if you:

• Are registered as a business on eBay
• Are a registered PowerSeller
• Maintain a minimum 30-day Detailed Seller Rating (DSR) of 4.6 in all four of your DSR categories (excluding Motors dealers). Get more information on DSRs.

Seller Discount

You will receive Seller Discounts if you:

• Are registered as a business on eBay
• Have a volume of sales equivalent to Bronze PowerSeller level or above
• Maintain a minimum 30-day Detailed Seller Rating (DSR) of 4.6 in all four of your DSR categories (excluding Motors dealers). Get more information on DSRs.

Discount Levels

The following table illustrates the levels of discounts available to high volume sellers who provide good service.

PowerSeller Levels

PowerSeller thresholds are not changing. To reach the level of Bronze PowerSeller, you need to sell on average a minimum of £750* or 100 items per month, for three consecutive months. All PowerSeller levels are as follows:

* Or Euro exchange rate equivalent for eBay.ie sellers

More details on the PowerSeller programme.

Gives you the widest choice of shops. You’ll need minimum DSR scores of 4.4 (based on the average from the last 12 months) to open a Featured Shop, and 4.6 to own an Anchor Shop.

Makes sure your listings are visible. Sellers with 30-day DSR scores less than 4.4 will continue to be demoted in search results to ensure good sellers are the most visible to buyers.

We’ll calculate ratings on a rolling 30-day basis, so that the most recent and relevant transactions are the ones that will influence visibility in search results. This also means that should you be a seller whose listings are affected, you’ll be more able to improve your scores quickly by offering good customer service.

If you’re a seller and your current DSRs are close to the 4.4 threshold, look at how to improve your customer service levels to raise the ratings that buyers leave you. Since the DSRs will be based on ratings from the previous 30 days, you should be able to improve your scores in short order.

Here are some tips to help you improve your service and scores.

• Will seller discounts change?
  • No, there will be no changes to the qualification criteria or level of discounts. Sellers can continue to get discounts of up to 40% on their final value fees dependant on the volume of items they sell and their service standards.

• Will you remove Shops who are providing bad buyer experiences?
  • To open or keep a Shop requires minimum DSR scores. We’ll review the status of shop owners on a regular basis and will downgrade/remove those falling below the necessary criteria, after a 60 day notice period as part of the Seller Non Performance policy.

• If my DSRs drop below the required 4.4 for a Featured shop, will I be moved to a Basic Shop immediately?
  • We’ll be checking Shops’ DSR performance regularly and taking action if they’re not meeting requirements. We’ll give you a period of time to make improvements before taking action.