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Checkout FAQ
 
 
What is Checkout?
Do I have to pay to use Checkout?
What are the benefits of using Checkout?
Is Checkout required for all listings?
If I use Checkout, does it mean I have to use eBay Payments?
Will Checkout affect my third party selling tool?
I'm a seller and I want to use Checkout, do I have to provide postage costs when I list my item?
As a seller, when is my Payment Address displayed to the buyer?
As a seller, how do I turn off Checkout for a listing?
As a buyer, if I use Checkout to ask the seller for additional information, do I have to use Checkout to complete my purchase?

What is Checkout?
Checkout is a service from eBay that helps buyers and sellers complete their eBay purchases and sales. eBay's Checkout service is completely optional for buyers and sellers.

Do I have to pay to use Checkout?
No. Checkout is a FREE service for both buyers and sellers.

What are the benefits of Checkout?

For sellers, Checkout helps you:

  • Receive payment faster - By providing buyers with additional costs like postage & handling when you list an item, buyers can pay you immediately once a listing ends. Also, if you provide your payment address, Checkout will display this address to buyers if they need to send payment to you.
  • Save time - Checkout calculates the total amount for buyers and helps them send all their information to you, including postage address, in one email.

For buyers, Checkout helps you:

  • Complete your purchases faster - With Checkout, you'll know how much to pay the seller and where to send your payment once a listing ends.
  • Pay immediately - Use eBay Payments to pay the seller immediately once a listing ends.
  • Save time - Checkout allows you to store your postage addresses for future purchases.

Is Checkout required for all listings?
No. Checkout is completely optional for all selling formats including Auctions and Fixed Price. Buyers and sellers can choose to use Checkout to purchase or list an item.

If I use Checkout, does it mean I have to use eBay Payments?
No. Neither the buyer nor the seller are required to use eBay Payments in order to use Checkout. Checkout helps buyers and sellers exchange information and supports almost any payment method the seller accepts.
 
If the seller does not accept eBay Payments, eBay Payments will not be available to the buyer during Checkout.
 

Will Checkout affect my third party selling tool?
Mister Lister : Mister Lister will support Checkout soon after Checkout releases. If you use Mister Lister and have not downloaded the latest version, please do so by clicking on the following link: Mister Lister.

Other third party selling tools: We encourage you to contact your service provider to find out how your tool might be affected.

I'm a seller and I want to use Checkout. Do I have to provide postage costs when I list an item?
No. Sellers who would like to use Checkout are not required to include postage costs when listing an item; however, providing postage costs upfront does help buyers pay you once a listing ends.

If you choose not to provide postage costs when listing an item, you can still use Checkout to provide these additional costs after a listing ends. Buyers can also still use Checkout to send their postage address to you.

Please note that if you update postage costs such as postage and handling after a listing ends, the buyer reserves his/her right to accept the amounts you submit if the total changes without probable cause.

As a seller, when is my Payment Address displayed to the buyer?
The buyer will only see your Payment Address for Auction and Fixed Price items when:

  1. The seller's Checkout preference is set to allow Checkout, AND
  2. The seller provides a payment address, AND
  3. The buyer goes through Checkout and selects to pay using cheque, postal order, or "other" method.

Please note that sellers with an eBay Shop are required to have a Payment Address on file.

As a seller, how do I turn off Checkout for a listing?
To turn off Checkout, go to the My eBay Selling tab and click on the "Update Checkout Preferences" link to go to the Checkout Preferences page.

On this page, select the option that says "No, do not allow buyers to use eBay's Checkout after a listing ends" to turn off Checkout.

As a buyer, if I use Checkout to ask the seller for additional information, am I required to use Checkout to complete my purchase?
No. Buyers and sellers can use Checkout to help exchange information, but are not required to use Checkout to complete a purchase, unless the buyer selects to pay with eBay Payments.

If you use Checkout to ask the seller for additional information, the seller will either respond to you directly, or will use Checkout to provide you with additional information.


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