Click & Collect usually means lower costs – and more money in your pocket.*
With 14k+ locations nationwide and 24/7 availability, pick up where and when it suits you.
Your items are fully tracked and protected if they get lost or damaged in transit.
All locations will be staffed or have designated lockers to keep your parcel safe.
If a seller offers it, you’ll see this at checkout with estimated delivery dates. You can find a location that works for you.
When your parcel arrives at the pickup location, you’ll get a notification with a QR code and address.
Have your QR code ready. If you’re heading to a parcel shop, check the notification to see if there’s anything else you need to bring.
*Source: Comparing the cost of Click & Collect to Standard Simple Delivery labels.
Prices vary by item size and courier, but it’s generally cheaper than home delivery. You can find the exact amount at checkout.
If you can’t collect within your courier’s timeframe, the item will be returned.
You can check your parcel’s delivery status in ‘Purchase history,’ where you’ll find a clickable tracking number.
Once you place an order, the delivery option usually can’t be changed. If the seller agrees, you may need to cancel and reorder the item.
To help us resolve any issues, head to My orders and update your order to ‘Item not received’ or ‘Arrived damaged.’
This depends on the category, price, size and the seller’s delivery settings. Click & Collect will appear at checkout when it’s available.