Click and Collect Terms of Use

BBy selecting a Click & Collect option (as defined below) when purchasing an item on ebay.co.uk, you acknowledge and agree to the following terms of use ("Terms of Use") with eBay Europe S.à.r.l. r.l.("eBay").

  1. Description of Click and Collect
  2. Information provided by Seller
  3. Collection
  4. Returns and Refunds
  5. Disclaimer of Warranties
  6. General

1. Description of Click and Collect

Sellers may offer one or more of the following Click & Collect options when users purchase items on ebay.co.uk. Sellers can offer buyers the option to:

  1. collect an item directly from a seller’s own shop ("Click & Collect" ); and/or
  2. collect an item from an eligible Argos store ("Click & Collect at Argos”)

These Click & Collect options are referred to as the ‘Services’ in these Terms of Use.

2. Information provided by Seller

The display of item availability at a store on ebay.co.uk doesn’t imply or warrant that such items are currently or will be available at any time. Item availability and estimated pick-up time are approximate and not guaranteed. These may vary based on your location and are subject to the seller's or Argos’ store opening hours. The seller is responsible for any customer support and returns as part of the Services, although you can contact eBay to help with any issues.

3. Collection

eBay will notify you by email and My Messages when your item is ready for collection ("Collection Notification"). The seller is responsible for the time it takes for an item to be shipped to a store and/or prepared for Click & Collect.

You can collect your order after you receive the Collection Notification by presenting your collection code at the store. A purchased item can only be collected at the store you selected on ebay.co.uk during checkout.

Your item will be held in store for collection for a maximum of 7 days from when you receive your Collection Notification. If you fail to collect your item within 7 days, we’ll treat this as cancellation of your order.

We may provide certain personal information to Argos for identification purposes and to enable the safe provision of Click & Collect at Argos.

When you purchase an item, we’ll offer you the option of receiving your Collection Notification by SMS. For telephone numbers you provide us, including mobile telephone numbers, you consent to receive SMS or other text messages at that number. We won't share your phone number with non-affiliated third parties for their purposes without your consent, but may share your phone numbers with our group companies or with our service providers, such as billing or collections companies.

4. Returns and Refunds

Click and Collect at Argos

Return of a purchased item will need to be arranged directly with the Seller in accordance with their return policy. Items purchased through Click & Collect at Argos can’t be returned to any Argos store.

When the seller has received the returned item, your refund will be processed via PayPal within 6-14 days. eBay isn’t responsible for any refunds if we don’t have evidence that your item was validly returned to the seller.

All other Click & Collect services

If you want to return a Click & Collect item, please refer to your seller’s return policy. This will let you know whether you need to return the item in-store, or by another method.

When the seller has received the returned item your refund will be processed via PayPal within 6-14 days . eBay shall not be responsible for any refunds if we do not have evidence that your item was validly returned to the sellery.

You are responsible for reviewing a Seller's return policy prior to purchasing an item. All returns will be handled by Seller subject to their return policy.

If you open an eBay Money Back Guarantee request for a purchased item, you agree to first try to return the product in accordance with the Seller's return policy. You can only open an eBay Money Back Guarantee request if the Seller fails to process your return or rejects your return. All eBay Money Back Guarantee cases will be reviewed and processed in accordance with eBay's Money Back Guarantee policy. You may be required to return the item under the eBay Money Back Guarantee.

5. Disclaimer of Warranties

eBay expressly disclaims to the fullest extent permitted by law all express, implied and statutory warranties, including without limitation the warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary rights, and any warranties regarding the security, reliability, timeliness and performance of the Services.

6. General

"Free Click & Collect" as used on the Site means that there is no delivery charge or additional charge to the buyer for the item purchased. You are responsible for payment to the Seller via PayPal of the listing price to complete the purchase of your item. eBay may modify or remove the Services in its sole discretion without notice at any time. Store availability is subject to change, and your nearest store may not be available as part of the Services.

If any provision of these Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others doesn't waive our right to act with respect to subsequent or similar breaches. These Terms of Use are effective immediately. We may amend these Terms of Use at any time by posting the amended terms on the Site.

Last Updated: 9 September 2014

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