Help from the Community

upload picture error

upload picture error. any size of jpg file refuses to upload, why?

Offering returns primarily to an inpost locker?

I'm quite likely to be out whenever the post person/courier comes, and being left somewhere or with neighbours is not an option due to the area. I've been looking into various options. A royal mail po box is one, but they can only accept parcels sent...

Apple Watch ultra2

I have bought a Apple Watch and have not been paid and guess what I have again been conned into buying a tracksuit for £30 which has not turned up and I keep messaging but nothing ! EBay pay after two days when they should hold up monies until receiv...

Wrong tracking number for buyer

Hi. I printed off a postage label for a customer and it says Royal Mail on it. I thought nothing of it but apparently it's yodel that the customer wants. I gave up in the end and paid to send it via Royal Mail. Now the customer has the wrong tracking...

Fraudulent feedback

How to remove negative malicious feedback from buyer over cancelled order that payment wasn't taken from

Wrong Postage Label

I've just sold a pair of shoes. I used the Royal Mail postage option. Purchased the label and took QR code to post office. Label was for a large letter, not a small parcel so ended up having to pay £4.59 for the correct postage. Is there any way to c...

App failing

Ebay is continously failing in my android phone. Anyone else having the same issue? I can't contact the support team.

Seller emailed me to say my order was cancelled as was out of syocked yet they havnt cancelled on eb

Hi the seller emailed to say my order has been cancelled as it was out of stock yet looking on my eBay account it hasn't been cancelled so how am supposed to get my refund in full? I have emailed them back requesting refund in full and also messaged ...

I no longer have to enter a password for Paypal. How can I change it so it does?

When I paid for a purchase via Paypal, I used to have to enter my Paypal password. I was happy with this as it meant if someone was able to access my eBay account they couldn't buy anything with my Paypal account. Now, eBay automtically logs me into ...

Refound

Hello, I have a problem, I am supposed to get a refund to my account within 3/5 business days, but I had a problem with my card and unfortunately I had to block it and I added a new card number to ebay and deleted the other one, how can I contact som...

Help with listing an item

I have tried to list an item and after I preview it when I go to list it I get a message saying my postcode is invalid, I listed 4 other items this morning with no problems, I've never had a problem before. I have checked my settings and my address i...

Rogue Seller

Hi can anyone tell me why ebay isent vetting sellers on this site, i have a seller i bought and paid for 2 items at the same time, where it was said 5-7 days delivery,I paid straight away, and was expecting the items as discribed in a timely manner a...

overseas bidders

I have a buyer in amereica who wants to place a bid on an item. I said collection only so does this prevent him bidding and organising his own courier?

problems with ebay postage labels

Has anyone had problems with ebay postage labels, now printing the proof of postage label as well underneath.

Problem with automatic postage purchase from sold screen buying wrong postage than was selected

I sold an item yesterday that included postage for a 2 kg parcel, £4.06. I purchased the postage from the sold screen and it was only when I printed the label I noticed it was for a 1kg parcel. I went back into screen and sure enough £4.06 was specif...

Buyer Feedback

HiDoes anyone know how a seller can change the feedback left for a buyer?I accidently hit send when thee feedback for a previous buyer, which was not positive, was still in the feedback box and now one of my good buyers has bed feedback from meI have...

Sold not collected

Hello all. I sold something Feb 2nd but the buyer still hasn't collected. The buyer has asked me to post it to him, but it's collect only. Months are clicking away, the money has been spent already I cannot afford a refund. Help

Seller sent different item than what was listed

Hi All, Just checking I'm (hopefully) covered here. Seller listed a limited edition new and sealed Spiderman 2 PS5 console. Package has just arrived and they've sent the standard version PS5 instead, not the LE version. Seller had marked transaction ...

My payment is on hold. The item was collected 5 days ago. How do i get my money?

I sold an item and it was collected 5 days ago. The buyer used my email address to pay me, I didn't request this form of payment, now my money is on hold. I've lost near £100 in fees and still no money in my account 5 days later. Help.

Technical Issue

Cannot Submit Bid/Make Offer/Or Watch this item will not click onto them, Is there a problem.

Technical Issue

Cannot Submit Bid/Make Offer/Or Watch this item will not click onto them, Is there a problem.

Feedback

How the heck do you post feed back looked everywhere for a place/ button Can't find anywhere ....its sellers feed back I'm after

Real time updates on watchlist

Hi everyone, I have noticed that Ebay doesnt update current price of an auction item on watchlist.. I now have to go into the item seperately to see if this acutial price it is at! e.g just looked at something showing as 155 (despite refreshing my pa...

HMRC exemption certificate for VAT - Turnover under the threshold

Hello, I am asked by eBay UK for a "VAT exemption certificate" provided by HMRC. My buisiness is under the VAT threshold, and I do not need a to be VAT registred, and I am not applying for it volontarily as there is no point for me. Then, I am a busi...

Postage labels

Anyone else that uses ebay online postage and uses a 6x4 label printer having issues this morning where every label now incliudes a proof of postage label at the bottom so now the label only takes up 1/4 of the 6x4 label?? only started happening this...

Morning when are you going to release funds you are holding for items i have sold

Morning When are you going to release funds of items I have sold on ebay please In some cases it's been over a week

Is this a scam?

i have purchased this item and seller wants me to collect, but pay first via paypal! i want to avoid and scams and problems before it starts, the item is quite alot of money so want to be careful....his message to me is below, never seen or heard of ...

Someone claims they have sent money by pay pal. I do not have paypal.

Hi,A seller is giving me a refund and claims they have sent it by paypal. I do not have paypal and Ive tried checking in Account Settings, every menu and sub menu and cannot see any mention of paypal. I remember many years ago Ebay used to use paypal...

Duplicate listing

I mistakenly listed my car for sate twice,so within minutes of my mistake I cancelled the listing.i now hav a fee of £19.99 waiting to be paid.cani cancel this fee or will I get a credit for it.i searched the eBay help and support but you know what i...

Printing postage labels

Hi All, I've recently noticed that domestic postage labels (UK) have just gone to one per page alongside a 'proof of postage' certificate. I used to be able to print 4 x labels per A4 page, which was far better financially and led to less wastage. Do...

How do I account for VAT taken on my sales by the Global Shipping program?

Hi All.I have started selling Overseas recently, The sales price and the amount that I receive for items is different. I have spoken to eBay and they are saying that this is the VAT removed from my listings.This is expected, but after talking to ebay...

Sellers cancelling bids

I'm absolutely sick to the back teeth of thinking I have a winning bid that is a good little bargain only to get a notification saying the bid has been cancelled and the item relisted! You set the price, you manage your own account! If you've set the...

Seller forgot to add delivery fees onto listing

Seller has forgot to add on delivery costs so she had relisted the item I bought including the delivery fees. I have since bought the newly relisted item and paid for it. I'm currently awaiting delivery.The problem I have is that the original listing...

Selling

Return itam as not turn up and I can't fine the abb on the app as not working again what can I do

Resolved! EAN & MPN numbers

I want to sell an item on eBay but I do not have the EAN and MPN numbers, I have looked at similiar items for sale on eBay but they do not match. When I tried to publish my item for sale it was rejected. What do I do next?

Seller selling out of ebay rules and not as described when it arrived and refused a refund

Seller selling outside of eBay rules so doesn't pay fees and bike not as described.

printed postage labels

hi folks... ive just recently started to print and pay for ebay postage labels... a lot of my items are small, therefore just standard post.... the problem is, even tho the item is scanned at the post office, and the tracking code shows up on the det...

Listing not showing

Hello guys,I have listed an item for sale but my advert is not showing when I search for it. Any ideas ?

Photo's not opening from sellers

Hi, I have clicked on some items in e bay that I was considering purchasing and where the image should be, there is a saquare with a small question mark. I have a mac airbook and have already gone into preferences, privacy and reset. I have no idea w...

Are sellers finding that buyers cannot leave feedback for recent sales, or is it just me?

Completed around 15 or so sales in the last month, but nobody seems to be leaving me any feedback. One of my buyers said he could not leave feedback. eBay's automated assistant is no help at all, so before I phone support, I thought I would poll the ...

Charged for international posatge incorrectly

I've been charged 40p for international postage when my item is going to Staffordshire. (see attached) I can see that the buyer is registered in Australia, but his postal address is England. Ebay have stated that the charge is because the item is bei...

finding my suspended listing

ebay tell me they have removed an item that contravened their rules, but left it in my active listings. I would like to end it, but have no idea how to find it

Resolved! Waiting over 10 weeks and counting for eBay to acknowledge my complaint and offer a refund.

KEF Coda 9.2 Floor standing speakers£75.00 Item subtotalSold on: 9 JanYou marked as paid a) I listed the above item for sale in the UK, stating collection only late 2023 b) Some guy from Poland buys the item. c) I contact him and he informs me he mad...

I dont trust the seller

Hello. I bought an item that came late and also does not work. The seller says NO RETURN but I tell him it's not working. I ask ebay to get involved and now the man saying he will put a claim in against me and charge me for postage for sending it bac...

Verify debit card

For some reason eBay can’t seem to verify my debit card, they say there is a block on it by my bank, have spoken to bank and they say this in not the case and there is no problem with my card. What to do? Have tried contacting an agent but get that s...

Selling a motorbike

I'm selling my motorbike here https://www.ebay.co.uk/itm/305520097358 but when I search for the bike, as if I was a potential customer browsing, it doesn't come up. For example, if I search for BMW R1200 GS with a price parameter of £8k to £9k, other...

Tracing an item to repurchase

Please can you advise what item and seller this receipt applies to, as I would like to repurchase it.Thank youO*01-09082-98455

Buyer raises bogus refund claim. eBay chasing me. Buyer reported. How long until resolution?

Garmin Forerunner 30 GPS Running WatchDate sold 15 Apr 2024Date buyer paid 15 Apr 2024Delivery Date 19 Apr 2024Request amount £25.00On hold amount £25.00Held from payouts until the request is complete. I will start this by saying I just posted anothe...

Problem with adding American stakeholders onto ebay account

Anyone had any problems before with the following? We have a number of different directors. Ebay has requested I upload each of their details on the account. 3 have been done as they work in the UK so I can add their National Insurance number... We h...

eBay nagging continually and much too early for feedback.

I got yet another email from eBay this morning, nagging me to leave feedback. I HAVE LEFT FEEDBACK FOR EVERY SINGLE ITEM THAT HAS ARRIVED. The remaining 4 items have either been held up by the maniacs in the Post Office in my area's sorting office or...

Item sent Evri incorret payment

I have just sent a package by evri but made a mistake with postage amount how can I rectify this I have messaged my buyer

Seller ignoring

How do I report a seller who offered 12 months warranty on a mobile fone, and refuses to respond to any messages I send......please don't tell me to contact citizens advice, the number of people on here who have done this and been told you've no chan...

Trouble getting a refund

I ordered a car part from a seller, it stated it accepted returns so unsure if it was the right part I ordered it and it arrived. It wasn't the right part so I requested to return it, they sent the label, I got in touch with parcel force and the post...

Photos

All was fine yesterday.Quite suddenly when I click to see an item on offer, I dont get the main photo of it. I get a large empty square with a small blue square in the middle with a question mark in it. I do see the column of small photos on the left...

Ebay closed a refund case for parts that did not fit without any explanation

I brought some clutch plates but the parts were poorly made and did not fit. the seller ignored my messages so I opened a refund case. Ebay promptly closed it without any explanation and I cant appeal. No way ot contact ebay to ask for explanation. S...

My account is now above standred and the Ebay fees is taking still 6% for below standred,

My account is now above standred and the Ebay fees is taking still 6% for below standred,what can i do now because this fees is not worth me now.Thanks

Paid return postage when my item was recalled

I bought 2 batteries ,eBay messaged to say they were dangerous and should be sent back ,the listing was removed .I paid the return postage because I put I changed my mind because there was no other option .

Won an auction and seller needs my mobile number

He needs it for the courier. How do I give it to him as ebay prevents the message from being sent?Cheers Lee

Having trouble completing on payment page. Saying browser not supported so it wont continue to the p

Having trouble completing payment, saying browser not supported, and wont go through to paypal stage ? What is wrong with it, it has been working fine with no issues, can any one help

Subject: Urgent: Delivery Address Error - Items Delivered to Old Address

Dear eBay Support Team,I hope this email finds you well. I am writing to urgently address a significant issue with a recent order I placed through eBay. Unfortunately, despite having updated my delivery address, all items were mistakenly shipped to m...

Buyer decides to much hassle to do a return then leaves neutral feedback

I sent a incorrect item to a buyer , I did not know there was a problem until I read the feedback he left me . Contacted Ebay to request removal which surprise surprise did not agreed to . How much longer is Ebay going to allow a buyer to leave bad f...

Shippinng

buyer wanted to collect and has paid excluding shippingnow changed mind and wants shippinghow do I invoice/get payment

Defective item

Bought an item which was defective. The seller initially was helpful in trying to resolve the issue then was no responsive for a time.We have agreed that due to the item being defective the seller would give a refund but as he doesn't want the defect...

Two factor to land line not working.

Hi, asking for a friend who cannot login as the two factor is not being sent to the landline. Anyone know any issues with land line via two factor? SJT369

Sold items tab !

hi , the pic above is what appears when I click the my sold items tab, via selling tab , phone has been reset, app deleted and reinstalled. Any ideas ??

Purchase less than 6 months old. Now not working.

Bought LED lights in Dec 2023, installed and stuck in position. Remote control stopped working, changed battery, still not working. Seller not responding, can't find any option to ask ebay to step in.

I haven’t received a item that I refunded to a buyer

I sold a headlight to a buyer and he said the light wasn't working I give him a refund but he never returned the light. What can I do to get the headlight back?

Buyer claiming to receive a different item from what i sent

I sent an item to a buyer and when they received it they claimed to have received a different item..They threatened me to send them £40 or else they will leave a damaging negative feedback.i refused and told them to return the original item i sent an...

Receipt of badly damaged item and emailed the seller immediately on Fri 19/4 but have heard nothing

I purchased an item and when I opened the package 19/4/24 the item was very badly damaged and I emailed immediately and asked about return or replacement of same item but to date 24/4/24 I have heard nothing?

Van sale

We've just sold our van on eBay. The person who bought it has paid the funds via bank transfer. They then advised they bought it on behalf of a friend. The friend has just contacted me to say he will send a driver to collect as he has just had an ope...

giving a customer my address so they can collect an item they have bought

hi, its the first time i have sold on collection as its a big item. i have tried to give them my address but EBay wont let me. any ideas of how i might be able to do this? which area? any help would be greatfully recieved as communication with a huma...

seller not responding

I paid for my item but I have not heard anything from the buyer regarding posting and he has not responded to my messages how do I get Ebay to step in.

Sold item and posted buyer account no longer active

Hi can anyone help. I sold an item Monday shipped it the same day. Wednesday I get an email from eBay saying buyers account no longer active do not ship? Already phoned courier it got there already!! Anyone know what to do or now what happens??

Selling

3 buyers offered the price I want on my item, but I'm afraid it could be fraud, as the buyers have no history, and basically used the same phrases, any solution for this?

EBay cancelled item due to systems error but I still received item and a refund

Hi, I bought an item last week on eBay. I paid for it and it was shipped but eBay sent an email saying the order had been cancelled due to a 'systems error'. Ive received a refund from eBay and the item in the post but the seller has had the money ta...

leaving feedback

Why is Positive feedback the only option to choose when I want to leave negative feedback for a buyer

My EBay section all information missing

In the My EBay section of the app all my info is missing. All recent purchases, all my watched items, all my saved searches. Some sections come up with error message, others with there is no info to show and purchase page just looks like it's trying ...

Postage paid twice

EBay said posting my sale would cost £3.29. Royal Mail said £3.39. I then paid eBay through PayPal. When I took the package to post office I was told the cost would be £5.89 which I paid. I am therefore requesting a refund for £3.39 however I can't f...

How can I warn other buyers about a dishonest seller, other than giving negative feedback?

The seller sent me the laptop I won, posted unprotected in a flimsy Jiffy bag!Unsurprisingly it got dented (Apple MacBook with aluminium body).The seller has zero feedback so I'm an idiot for bidding on his auction, and he won't care if his feedback ...

Vat

How do I know when VAT is applicable on a bid

Blocked buyer re-appears under a new name

I had previously blocked a buyer from bidding/selling. He has re-appeared under a new buying name. Should I just keep blocking him? Any other advice please?

FEES FOR SELLING SECOND-HAND SHOES .

I Thought as a Private Seller there would be no fees on shoes . Not very expensive . I have been charged for both pairs I have sold. I Do not use promotion or extras. Do shoes come under No fees for Clothes?

Fees for non sale?

Can't find info and have no time to. Sold a console £25. Buyer said car wasn't working and asked for a refund. (Collection only.) I got charged £3.31 in fees? Help.

Ebay Sold Item

I have recently sold an item on ebay listed as collection only. I have messaged the buyer multiple times and haven't heard back from them. I am yet to recieve money but don't know what to do as it doesn't seem they are keen to collect it.

Buyer cancelled sale and relisted at higher price

I recently bought 2 H45 hair dyes on eBay in stock and paid for them after a few hours I get a notice saying order cancelled as out of stock so why is it resisted at over double the price I have reported the seller to eBay and shall name and shame th...

Returned

I want to ask eBay to step in but that option is not available to me ?

Leaving negative feedback after warranty period has expired.

Customer purchased an item. Detailed video provided with commentary of item and being used in detail by our in house engineer Customer viewed videos and was happy for item to be dispatched.30 days warranty given. 40 days later after delivery. Custome...

Postage Issue resoultion

A pacakge was posted with incoorect Postage and subsequently delayed at Royal Mail, customer reported the item hadn't arrived to Ebay. Parcel later arrived through Royal Mial, bought through Ebay but this hasnt changed the status of the delivery. We'...

Bulk editing

Hi, I have several items on auction that I want to increase the postage rate from 75p to 85p. Do I have to do each item separately or can I bulk edit and if so how. Derek

Resolved! Buyer has lodged a false return request.

Nine days after receiving an item, the buyer has lodged a return request stating that the item doesn't match the photos or description. This is blatantly not true as the photos and description were sourced directly from the manufacturer's website. I'...

refund

I wrongly ordered and paid for an item this morning. I spoke to the seller who were happy to cancel the order their end and I then ordered the correct item directly from their compnay and not via Ebay- when should I expect a refund and who pays it to...

Resolved! Items that i sold not delivered

I have sold 10 items on my first listing, and it has been around 2 weeks since the first item was sold and dispatched. The problem is none of them have been delivered apart from one. I'm not sure whether this is an issue with the app or the postage s...

never received item

so i bought a samsung s22 ultra over a week ago and never recevied it then i open a request then i thought the request ment for something else so i cancled it and now i cant open a new request to get my money back or nothing

Case on hold

Hi, I am trying to return a pair of shoes as the seller has sent the wrong size. They would not accept this despite photos etc so I asked eBay to step in and opened a case. I have now received a message from eBay saying the case is on hold for five d...

Weekly Chat with the eBay Community Team- 24.04.24 @2pm

Hi everybody! The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll ...

Unable to link new nectar card

Good afternoon.Hope your all well, in short lost my nectar card , it was already linked to ebay got a new one with same details but now i cant unlink then link it to ebay as it states Your Nectar account has been temporarily disabled. We cannot show ...

Smelly clothes

Does anyone know if there's an ebay policy on washing clothes before selling? I've just received a dress that smells of body odour and so I'm returning it. Now wondering if I need to ask sellers if the clothes they're selling have been cleaned.

Wrong description of item

Item was not as described by seller, eventually seller accepted and issued returns label, after several weeks only a partial refund issued( less than 20%) even though promised full refund. Asked seller for explanation but no answer

Listing Views not being displayed

My listing is not showing views

Address

I wrote wrong address in my account.

Advert scam

Does anyone else notice that nothing sells until you choose promotion? I have tried 10 items over 2 months, and today's sale confirmed that. Sold bag worth 260£ in shops for 160£ and at the end 119.22 lands in my account:) What the hell!!! with promo...

Resolved! Forced to offer expensive ebay shipping?

I'm listing a pair of shoes and cannot find the option to offer free shipping or other standard options I am familiar with. My listing offers 'eBay shipping' at £8.75 or something and mentions some 'authenticity guarantee' which I am indifferent abou...

reporting seller

Ebay sent me an email notifying me that my latest purchase was potentially dangerous i immediatly contacted seller fo refund 4 times with excuseshow do i reprot him and get refund?

Listing Removed

I listed a taxidermy pheasant this morning on eBay and less than 60 seconds later it was removed and an email from eBay stating I'd broken eBay policy on animal products but there are literally hundreds of identical listings live and eBay even have a...

HOW TO ADD WORLDWIDE POST TO LISTING

SOMEONE IN NZ IS INTERESTED IN ONE OF MY ITEMS BUT HE HAS A MESSAGE SAYING THE ITEM CANNOT BE POSTED TO HIM....I HAVE CONTACTED EBAY WHO SAY I NEED TO CHANGE SETTINGS TO INCLUDE WORLDWIDE FLAT RATE POST BUT I CANNOT FIND AN OPTION ON THE LISTING FOR ...

Buyer lying

How do I report someone that is lying about the condition of the item I sent to try and get me to refund some money?

eby taken money from my account

money has been taken by eBay from my account. I have contacted my bank who say it looks like some saving option I might have inadvertently ticked, but I can't find anything on ebay that supports this

Parcels being sent to my address but they are not for me

I keep getting parcels being deliver to my address which by the looks of the label on the packages they are eBay returns. I started to refuse the parcels from the postman but this doesn't stop the smaller parcels being posted through the letter box. ...

False prosecution by Ebay

On Saturday 20/04/2024 I received a demand from Moorcroft Debt Recovery Ltd as per instructions from EBAY COMMERCE UK LTD for an 'overdue account of £520.29'.This came as a complete surprise to me as I have only ever used Ebay to buy the ocassional D...

Business Policy Server Issue

Is anyone else having issues with the business policy section? Im trying to integrate my shopify with ebay but need to set my business policies on ebay. When I click the business policy link to do this I get a message saying the server is down. This ...

Wrong delivery address

I purchased an item last night but when I paid for it I noticed my home address wasn't updated. I've tried contacting the seller 3 times to give them my updated address but they won't respond to any messages. What should I do? I have updated my addre...

EBay has reset my delivery address

I've been waiting for an order to arrive, I've gone and checked my account and somehow eBay has reset my delivery address to one that I haven't been at for 10 years! It's too late to cancel the order, and it's impossible to get in contact with eBay! ...

Buyer receives, breaks, returns

A luthier brought guitar parts from me, took templates and broke some parts so he could return the item. Then left me really bad untruthful feedback and then got refunded.I'm left with bad feedback and broken guitar parts.eBay has allowed all this to...

Primary address changed

I just realised the last four things I ordered got sent to a previous address because my primary address setting somehow changed without me touching it - I assume I can't get refunded since i didn't check the details before ordering...do I have a leg...

Re Ebay message "Please confirm shipping address on recent orders From:eBay Sent:19-Apr-24 06:43 "

Has anyone else received this mail and if so have Ebay now resolved this " issue " does anyone know ?

PROMOTIONS

HELLO MY DASHBOARD SAYS IM ABOVE STANDARD SO WHY HAVENT I GOT THE OPTION TO PROMOTE MY AUCTION LIKE I USED TO ANY IDEARS THANKS DEB

create portable link to my ebay shop

How do I create "portable Links" to my ebay shop? to guide new customers to my shop

Returned items

I opened a case to return 2 pair of knickers but unfortunately I can't add the tracking number on EBay for some reason as every time I put the details in the submit colour doesn't change. I only have till the end of today to add details or the case w...

Problem with sellers account

Ok, so eBay informed me an item I purchased has been removed from sale, due to a problem with the sellers account. I'm guessing ripping off buyers? So, why do I have to contact the seller for a refund? Obviously that ll be ignored, and eBay can see t...

order

how do you phone ebay the contact us etc not showing number just going round and round

Damaged in transit

I sent an item which got damaged in transit. I refunded the buyer, but ebay make it difficult to claim for the item and I purchased the postage through them. How do you get the claim registered with ebay? The automated customer service thing is usele...

professional looking listings

I would like to make our listing all the same and more professional-looking, any help would be appreciated .I have used 3d sellers in the past but it isn't cheap.

Item broke

Hi, I've bought a twin air pump electric type I've had this 6 mths and only used it 3 times I've told the seller this and looks like they have just took a look at my message and left it at this only pumped up a motorcycle trye totally rubbish and ver...

Within 30 Days - Laptop Broke and Seller Refusing Return When Ebay Has Accepted

Hiya. I bought a laptop a month ago but it broke a few weeks in of the 30 days, so it was still valid of the 30 Days Guarantee. I opened a case and Ebay confirmed this is valid. Seller is saying it's not valid, though. What's true? Thank you. https:/...

Resolved! (New Seller). Buyer offered a price '+ postage' but I only got the price offered, not postage

I'm new to selling on eBay, just the odd private sale.This is two points in one really.I had a heavy item (25 kg or so) for sale for £85 with free postage. A buyer offered £65 and in the ebay dashboard it said the offer was: '£65 + postage'. eBay had...

Resolved! Global Shipping tracking not updating

Hi. I sent an item on April 10th to Germany via the Global Shipping Programme. According to tracking it arrived at Amsterdam Schipol Airport on April 17th, SIX days ago, but that's the last update and now the buyer has put in a claim for a refund due...

Complaints Department

Hi, can anyone please give me the email contact details for the complaints department as the online 'help' person would not?

Bank account fees please help

Hi. I've just started to sell clothes which I understand it is free, I've sold 2 2nd hand tops and on my account it says no fees which is correct. But my bank account has been charged 0.06p, I know it's not a lot but I don't understand what this char...

£0.00 charge just appeared on bank statement?

Just checked my online bank and there's a transaction to ebay for £0.00.Does anyone know what this might be? Tried the automated ebay help but it's a complete waste of time.

Contace ebay by phone and can a seller refuse returns if an item is damaged and not as described

I have 2 questionsFirstly how can I contact ebay by phoneAlso I bought an item of clothing on ebay from a seller who says they dont accept returns.When the item arrived it was damaged and it was 3 sizes too big it was advertised as being a 14 but is ...

Listing views

I have promoted a listing,it still has no views,I am an experienced seller so know it should of had over 45 views even without promotion,does anyone know what is happening

Option to 'promote listing' has disappeared

Until a few weeks ago, if an item didn't sell and I chose to relist it, I had the option to 'promote listing'. This option has disappeared. I am a private seller. I have tried on both the app and on my computer and it's not available on either. On th...

My previous purchases from a seller won't allow me to purchase from him again.

For three months now if I go back to a seller I have bought from and try to repeat a purchase the item I am searching disappears from the page and tells me "Thanks for your purchase" It then blocks me completely from buying that item from that seller...

problem updating pictures

Hi everyone,I hope everyone is doing well. I have been having trouble with eBay for the past four weeks. At first, I thought the issue would be resolved in a few days or a week, but now it has been over a month and I am still having problems. The iss...

eBay remove listing shortly after my purchase of fake item. Confirm refund greyed out

Order date: 05 Apr, 2024 Order total: £35.99 Order number: 05-11410-41398The listing for this item was follows"Apple AirPods Pro 2nd Generation Genuine - New (Sealed)"The item is clearly fake and I have spotted the following problems..1/ The case res...

Seller claims I have lied about the description of my item and wants a refund

I have recently put up an iphone 11 for sale and it was purchased a day later. The buyer then claimed that i have lied about the description and I didnt say anything about there being damage to the screen when I clearly specified that there is a crac...

scamers

morning all ive been on ebay over 20 years and im still being scamed .i would take to long to go into allof them .but this one i sent a pair of boots to mr *bleep* about two weeks ago he saying that he has not had the boots BUT there was package by h...

Can't send an invoice to add postage

I listed an item as collection in person, but buyer would like it posted, which is fine for me.I've searched through the forum and help to find how to add the postage cost, but the only option seems to be to Send an invoice.But this option doesn't ap...

Buyers return closed

A buyer requested a refund, which I was happy to do and sent a return label. The buyer didn't return the product, and eBay closed the 'buyer return' as it hadn't been dispatched. This was ten days ago, and I still haven't received any money from eBay...

eBay delivery esyimates

It's no wonder that buyers get agitated!I offer 1st and 2nd class options on listings on my business oage. (oneblankcard)(I also have a personal page)I logged into my personal page to view what a customer would see on my business page only to find th...

Refund request

I've opened a return resquest and have had to wait over a month for the teller to respond but he hasn't today was the last day. How do I get my refund please?

Resolved! UNABLE TO CONTACT BUYER

I listed a ghost face funko pop and had a buyer I was contacted for more information and pictures of the pop I was selling and as we were about to seal the deal someone else bought it. I then cancelled the listing. The buyer then offered to pay me pr...

M

Bid was £11 seller accepted add a message saying congratulations £11 + £9.24 vat will be applied so how much is it I actually pay because my offer was £11

Resolved! Account restricted

Hi,My eBay account has been restricted. There were two feedbacks on it and two items were sold, but it's unclear why it was restricted. Please kindly help so that my account can be reinstated.my ebay id: amsha-8993

Private seller sold faulty fold-up kayak

Seller has sold about 7 fold-up kayaks, but says he is a private seller and does not accept returns. The kayak seat broke as soon as my husband tried it out for the first time. Seller takes no responsibility and does not respond to any of my messages...

Personal email

Hi.When I've sold an item through ebay, can they see or have access to my actual email address?

Return failed. Address unknown

Hi. I ordered something that arrived damaged to the point of being unusable. I contacted the seller first and they asked me to keep it for a small discount. I declined and went to eBay for a return label and refund. The day I took it to the post offi...

Authenticity selling a watch and I havent received the address to send it to

I am trying to find out off ebay where to send my watch to for authenticity and cant find anything anywhere

Resolved! Telling Ebay that a return request has been resolved

My buyer asked for a return on the basis of missing parts. I have messaged him several times (through Ebay) and the matter has now been resolved to everyones satisfaction. Ebay still insist I need to sort it. How do I tell them the matter is now clos...

Two items bought

The buyer was immediately contacted by EBay asking for feedback ...as she had only just paid she said 'the goods had not arrived yet ' and then tapped the negative feedback button thinking that was for eBay not her seller me ! When they arrived four ...

Additional Invoice for Posting

A buyer bought and paid for an item but requested a faster postage after, how can I create an invoice for the extra postage please?

Resolved! Sticker

Hi All Could someone please help me out so I order a bedroom stitch name wall sticker in the txt it said to put the name so I did then I saw another box so I put can it be like this (Look on photos)so when it finely came I open it and my child's name...

Hacked

Hi How do I contact eBay? Someone has hacked my account and sold a Hoover to someone but I don't sell on eBay and there is no option to report this?

If my item sells for £147, and after fees including VAT its £128 , why do i only recieve £113.55

If my item sells for £147, and after fees including VAT its £128, why do I only recieve £113.55 ?

Bidding bug

Whenever I click on Bid Now on an item in my Watchlist I'm getting the message in red Transaction blockedThis item is not offered as a Buy it Now.Attention Buyer Bidding works OK though when I 'go into' the item and bid. Anyone else getting this?

Item ID 126432155565

Hello,re: Item ID 126432155565I recently sold this item which was my own old item but I have been charged a transaction fee. I noticed on some of my orders I am charged this fee and some are not. Please because all my items on sale are my own old ite...

Postage

HiI always use the ebay postage system and after my item was sold the price had changed , the item was no heavier or bigger than I expected, I priced the postage at what eBay estimated, now its sold the same postage option has doubled in price So I h...

Buyer wants t view an item ??

Hello. I am selling a boat trai6ler so a coulpe thousand pounds in value. How does the buyer get my details to be able to view the trailer as Ebay seller protection or what ever will not let me send him my contact number. ? infact any detrails to con...

I can’t contact the seller

I bought 2 items from seller but I did as a guest. When it came it was missing one item but I was charged for 2. Tried to contact the seller with no success. Which are my options for refund?

seller support

How can I contact seller support (a person) Thank you

Moved address

I sold an item, got paid and posted the item all in the same day - I messaged the buyer with a copy of the proof of postage for them to say that they have now moved. There isn't anything I can do- is there?

I got a refund, but what do I do with the faulty item

I got a refund for a faulty Item. Not sure if it was from Ebay or the seller, but what should I do with the item? I have had no return instructions and I dont wish the seller to be out of pocket. Thank you.

Something weird going on....

Hi - last week I sold a camera to a buyer with a Chinese name living on a Scottish Island I happen to know. At the same time I received an ebay invoice to pay for goods - and yes it was the camera I had sold Is this a known scam ?

Faulty item

I received a faulty item and it was found faulty after it was installed in the car. It is the drive shaft and not easy to remove. The mechanic is asking for further fee to remove it and reinstall the old one. The seller accepts return but postage sha...

Payment

I refunded a buyer as the item didn't arrive, now the item has arrived and she wants to keep it, how does she pay for through ebay

Damaged item

Hi, I ordered a stroller and when I received it was damaged, took video and picture of the item when I was unpacking. The seller send in wrong colour and damaged and he agreed with the mistake he made and he offered me to pay reimburse which I was ha...

EBay is saying my account is in Asia

When I try to sell an item, it comes up saying that I have to contact an Asian eBay when I'm in the uk as my account was set up there, when it wasn't, it was set up here in the uk

Feed back

I no longer give feedback. I gave a true feedback about a seller who was very very rude and personal in his communication. What I said was 100% correct but he contacted eBay and got my post removed so if a seller can do that what is the point . It th...

Selling

I'm trying to sell my AirPods however they keep getting taken down every time I list because of 'counterfeit items' even though they are not.

Clarity on Taxidermy

Good afternoon, So I made a listing to sell a taxidermy barn owl yesterday (22/4) but the listing was removed due to "You listed an item from a species of bird that is protected by the Migratory Bird Treaty Act. We appreciate that you chose to utiliz...

Postage Payments

How can I change the payments from PayPal to taking it directly from registered bank account? I'm trying to ditch PayPal & pay directly

Bought item that doesn’t fit

Bought an item for my car which eBay said would fit but it doesn't and it would cost me the same as what I paid to return it. Any suggestions? Would be appreciated

Need Advice..

I purchased a New phone on September 2023..The phone arrived with the wrong battery..I have been in contact with the person who I purchased the phone from..They said there was the correct battery in the post..Im still waiting on the correct battery.....

I received negative feedback as i was in intensive care in hospital ( obviously unplanned)

Whilst in intensive care in hospital ( obviously not planned ) I had a sale and was clearly not in a position to post the purchase. I got negative feedback " Avoid avoid avoid " I've always had 100 percent feedback . I've appealed to eBay but they've...

Changing a business account to a personal account

I have a business ebay account but am closing down my business. Am I able to change my ebay account from a business account to a personal account or will I have to close the business account and open a new personal account?

Unable to promote any listings?

I have listed a bunch of items and there now seems to be no option to promote any listings for me? seems to have changed in the last couple of weeks, anybody know why this is?

I created eBay account on 21st April-2024 and on 22nd April-2024 eBay restricted my account

I created eBay account on 21st April-2024 and on 22nd April-2024 eBay resctricted my account without any specific reason. i haven't even started selling. eBay thinks my business is risk for eBay community. and on otherside i am doing business on Amaz...

Tablet to lock - returns weren't completed

Hi I purchased a Samsung tablet for my hubby. No issues with it. It WAS working fine.Now it comes up with the fact it is to be locked because the returns that were supposed to be sent, haven't been. The seller said that they could stop this but, they...

Ebay disabled my card funding (Payment method) under seller cost

So I am having an issue currently (not resolved yet) with ebay from a transaction that went off with a buyer. I kept the buyer informed of key dates and when the manufacture of the product could resolve the issue which was unrealistically longer than...

What are access tokens 😡😡😡😡?

Since putting sale on yesterday can't access anything keeps coming up about these tokens ..getting very annoyed to say the least ..if can't fix this soon will just close account

Delivered to wrong address

EBay app had an update and it changed my primary address to an old address I forgot to remove from my account and today my items got delivered there,no idea what to do I've contacted eBay customer service but they were useless

Closing a restricted Ebaysucks account

Hi folksI had my account unfarily restrcited and they are refusing to close my account. Has anyone had sucess in closing an account and if so how or do I need to take legal action againt them ? thanks in advance

only received half my order..no help from any agents...option.too return.how do i return /2 an item

How do you return an item you've only received half off?? Order was for 2 1kg blocks das...only received 1kg

Ended Items on Watchlist

Hilately I have not been able to see how much items on my watchlist have sold for? Once they have ended I used to be able to see the winning bid price, Is anybody else experiencing this problem?

Promotion Standard

Hi as a business seller was wondering what date can I start using promotion standard for my Auctions?

ebay take to much fees why .

i sell xbox 38.45 pounds Item ID: 364855609903. i have activ offer 80 procent fees off. auction Start time:Apr 22, 2024 06:28:24 PM BST !!!ebay take 5.38 !! why ??

Buyer request refund

Hi.. I have a buyer who has asked for a refund as not working.. I have asked for photo evidence to be sent of item and packaging etc but they have refused..? What can I do next?

How do I Cancel a buyers bid after buyer asked my to cancel it.

How do I cancel a bid after buyer asked me to cancel their bid?

Evri postage

Paid Evri, but no postage labels

Is it possible to speak to a human being on ebay

i have a problem that cannot be resolved on the help page

Returns

Hi therehas anyone got any advice on how to stop people misusing the returns policy. I'm so tired of people using item not as described when it's not true.

How do you report an ebay member of staff

Seems no information is given to allow you to do this

Seller not responding

Hi, I purchased 2 fitted bed sheets but they never arrived, I contacted the seller telling them they asked me to give them time while they look into the situation.It's been a few weeks since this conversation & eBay have just closed the the request.i...

Sending an invoice for reportage

Hi I sold something three months ago. The buyer never took delivery and it was eventually returned to me. The buyer has now contacted me and i am happy to resend the item if she pays for the second postage. How do i send her an invoice for the postag...

Resolved! Buyers unable to add to basket or buy my items

Having issues with over 30 buyers checking out on around 500 listings I uploaded a couple of days ago.They're all getting errors adding items to the basket or pressing buy it now. Doesn't seem to matter whether they're desktop or mobile.Unable to con...

Issue buying

I recently bought a top off here but got insufficient funds in my account till next week, what will happen, will eBay delete my account .. also couldn't message the seller to cancel

Call back

I want a call back from eBay please

Cycling Clothing

Does cycling clothing i.e jackets, jerseys, shorts etc come under the Free To Sell Clothing category ?

Item Collection not confirmed

I collected an item from a seller, but forgot to give them the collection code. The item is still "pending collection".I have contacted the seller via ebay, but they dont seem to be reading their messages.I am concerned they wont receive their paymen...

Resolved! Funds on hold

I recently sold a new iPhone for £975. I posted the item, tracking shows it as delivered, the buyer left good feedback - including photos of him holding the phone; but eBay won't release my funds (£845) until thirty days after delivery. I know this i...