Your February 2024 Seller Update
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The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on...
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98 PostsFor some reason I cannot promote my auction listings anymore. I used to pay £1 for a 7 day auction to promote it and this was the express promotion. This option should be available if I have enough listed and also if my status is top-rated or above s...
Hi there! For how long period of time messages are stored? I cannot see any messages about items which I sold more than 2yrs ago. Can I get Access to it in anyway? Best regards,Lucas
I did not sell the item (a keyboard) and therefore did not receive any proceeds from Ebay or anyone else; there was one bid but it was retracted - but Ebay has marked it 'Sold' and is now charging me fees
Please can I have help with this: I bought an item from a seller with an eBay shop, they provided me with a tracking number. My local courier delivered a package addressed to me with the same tracking number on it and securely sealed, doesn't look ta...
I recently sold an espresso machine, a large high value item. The buyer collected the espresso machine and travelled 2.5hrs to collect it from another part of the UK. Birmingham to East Yorkshire. One week later they are claiming it's defective and h...
I have won a bid but unfortunately I did not notice is collect in person.I was asking the seller to withdraw or null the listing to no avail.Then few days passed I was not paying for the item.There was no option to get help from ebay.At the end the m...
ebay wants to charge relist fee when item wasnt paid for????
I receive notices that there is a new sign in to my account - The approximate location of the person signing in is given - The address is not correct for me. I have changed my e-bay password but the error persists. I have therefore tried to set up a ...
I sold an item, auction started at £25 and ended at £51. For collection only, but a few people messaged to ask me to post it. It is about 6kg packed and I found a Royal Mail or Evri 48 hours. Offered to post for about £9/10 Buyer asked about postage ...
I am trying to refund a buyer as unfortunately the item I was selling got put into charity box when I was moving things at home. I have attempted 4 times to refund via the Ebay website, but I keep getting an error and the refund not processing, and t...
The situation is as follows - I recently ordered a box of an item that is taking far too long to arrive and which, depending on how the courier treats it, may 'spoil'. The items in question are some special nutrient drinks - they can of course take c...
Electric Wheelchair Keeps Edging Forwards After Parked Up And Powered Off, I Feel Very Unsafe
I've just had a message from a potential buyer in Jersey asking why postage was so high. When I checked my listing, eBay is treating Jersey as an international destination for some reason. I can see no way to get round this. I use GSP for my internat...
Hi, I just sold an item, but within a minute of the sale, the buyer requested to cancel. It lookslike I have no options but to accept here, is that right? if so, what's to stop anyone just doing this for fun?
I have sold a quite expensive item. I have been in contact with the buyer regarding collection. I was away for a few days then he was going away but we both agreed it wasn't a problem. We had agreed on PayPal as the payment method but he hasn't yet p...
Hello all. I sold something Feb 2nd but the buyer still hasn't collected. The buyer has asked me to post it to him, but it's collect only. Months are clicking away, the money has been spent already I cannot afford a refund. Help
How can you get to talk to a proper person and not a repetitive robot.Fed up My nectar card has disappeared from my eBay account and lost hundreds of not thousands of points ,Cannot get card back on.
Hi all hoping for some guidance on an unusual INR. I've been ebaying over 20 years and never come across this. I bought a charm for my daughter's bracelet, days later I got an 'item delivered' message from ebay. The item had not been delivered. The s...
I want to add a safe place for my eBay deliveries from Fedex.Fedex asks "Need to make changes to your delivery? Verify your identity to manage your delivery.We will send a code to your email. Please enter your email address: 2___@members.ebay.com" I ...
I have a Hornby Pendolino pantagraph coach and would lke to replace it with a spare standard coach body. How do I remove the existing pantograph body from the chasis? Thanks Ted
i want to put an offer on a item but when i press send offer it just goes round and round then says it ran into a problem !! it's been like this for weeks now can anyone help ?
I have contacted the seller 4 times by email and have had no response from them, I have not received my suitcase and no notification that it might be late, I ordered this in good time for my trip but now I'm shortly going and no suitcase has arrived....
I sold an item, customer collected and paid cash. I informed EBay that I've been paid and have tried numerous times to confirm despatch but system still saying that customer awaiting despatch. How do I clear the system ?
EBay app had an update and it changed my primary address to an old address I forgot to remove from my account and today my items got delivered there,no idea what to do I've contacted eBay customer service but they were useless
I recently sold an item of clothing, it was sent via 2nd class standard post, I have had the buyer message me asking for a tracking number. I did not realised it was Click and Collect until she messaged me. I posted it to the address provided by Ebay...
Hi Folks! I recently listed a vintage computer as an auction with a 99p starting price. I offerred domstic shipping and international shipping via the GSP only. Listing ran the course for 10 days and the listing ended at £5158. The winner is based in...
Your account is currently limited due to suspicious activity. how fix it?
How do I get eBay to step in as I am struggling to get refund for an item I purchased
I am unable to open my basket completely so I can’t make any purchases
I have a buyer that purchased a cigarette lighter from me on 26th February. It was posted on the same day. The tracking never updated but the last estimated delivery date was 29th February. I have 60 days returns on my listings. Today I have received...
Having issues with over 30 buyers checking out on around 500 listings I uploaded a couple of days ago.They're all getting errors adding items to the basket or pressing buy it now. Doesn't seem to matter whether they're desktop or mobile.Unable to con...
I don't receive an email notification when a seller makes me an offer on an item in my watch list.I have missed lots of offers, as usually they only run for 24h. I don't check Ebay everyday! I have turned on ALL my email notifications, but it makes n...
Has anyone else received this mail and if so have Ebay now resolved this " issue " does anyone know ?
Hi - im having a problem with a certain seller - everytime I go to add items from them, it says 'cannot add to basket' - I have ordered from them before. I have Emailed them to ask why i cannot add any of their goods to my basket / I cannot buy them,...
Hi. I am trying to use 20 percent off coupon but it's not working. The seller told me about this coupon. It's not showing on the item page above the price. The seller sent me the code and a screenshot of how it appears on his page. I tried to enter i...
So Folks, I'm attempting to use this code to buy a phone. Upon entering the code above I receive the message 'This code can't be applied to your order.' It doesn't matter what payment method I select. I can see nothing in T&Cs that would cause this. ...
So I ordered a microwave through someone that ebay called a trusted seller. The item did not arrive during the estimated delivery time and I emailed this man or people 3 times but received no response. The third email I asked to cancel the order and ...
Hi everyone I bought some Handel's buy now plus postage paid for the item then the seller said he,s already sold them and doesn't know how to refund me what should I do
Despite booking my parcels with ebays postal service. I am finding that they are not being registered for pick up somehow?despite me paying the extra for collection rather than drop off. anyone else experienced this?
I have tried to get in contact with ebay but it has proved difficult. Hope someone can help. A buyer bought an item and the courier tried to deliver it 3 times - it has now been sent back to me. The buyer still wants the item so do I refund the buyer...
I ordered an item over a month ago. I opened a case shortly after I paid, because I received no response from the seller. It was finally sent to the authenticator about 10 days ago, where it was confirmed to not be authentic. I am still waiting for a...
A buyer as bought 3 items from me and paid for all as 1 order, theynow want to cancel 1 of the item can this be done or do I have to cancel all the order
I got this message:"Dear customer,I am writing here with all my sincereness to say sorry to you,i just was informed that there is a problem with our shipping company to cause a batch of parcels lost on the way, so your parcel may fail to deliver your...
Hi all ... I made a purchase yesterday night at 23:10 .. 2 minutes later my card details had been accessed in Canada for £0.00 .. My bank recognised is wasn't right and blocked my card .. I'm just letting everyone know ! It could just be a coincidenc...
In the last 2/3 days I have listed approx 100 items. 25 approx of these do not show in my Active Listings but do show if I put a search on the item. How can I get them onto my full Active listing
Hi, I sold an item on eBay which I was originally meant to ship to the buyer. The buyer paid online and subsequently asked if she could collect the item from me instead as it will take to long to arrive otherwise. As a result she picked up the item i...
Hi. I recently shipped an expensive consignment of books to a German buyer (value = 175gbp), using Parcel2Go smartsend function, whereby the customs information is pre-populated from ebay onto the CN23 form and the commercial invoice. The delivery wa...
Seller says "collection only" but I live too far away to collect. Can Ebay arrange delivery and I pay the cost?
My parcel was left on the door stop without my knowledge. It should have been delivered on the 8th 9th 10th and 11th yet no parcel. I was not told it would be then delivered on the Saturday 13th when I was not going to be able to be in. I asked for a...
I bought the drum machine for my son. He wanted a drum machine in order to make a drum track on his mixer. Whilst small pad three does work it is not fully functional because it requires the foot pad to ignite the hi-hat and likewise without the pads...
I have been selling 14500 rechargeable batteries on Ebay for years but have just had the listing removed and sent the following message.What activity didn't follow the policyDue to product safety concerns, the sale of 18650 and 21700 batteries or bat...
I have refunded a buyer, the refund request has been completed and a one time payment has been charged to my bank account. In my selling page my available funds show the one time payment amount however the funds have not left the bank account authori...
So I was asked to provide photo ID to eBay and because my name on my passport was my full name Christopher and my name is Chris on eBay they restriced the account. I was told to wait 24 hours, nothing then called again was told it was 48 hours, next ...
For some reason my nectar was card unlinked from my eBay account without my knowledge. I've made numerous purchases since and I would like the points missed to be added. I've only recently noticed this. It happened sometime after 13 March. How can th...
I have been advertising, via auction, coins to include new silver one ounce Brittanias. Up to now, buyers have been purchasing and giving positive feedback in every case. I now have had negative feedback from a buyer which has distroyed my reputation...
Hi, I know this has been covered some while ago but it's happened to me now that eBay have done away with sellers fees for selling clothes. This will actually help as there can be no confusion in reckoning for fees. I sold three items that came to a ...
Ebay refunded the buyer for an item as they said it hadn't been delivered. I put in a claim to the Post Office and they sent me proof that the item was delivered so they won't pay out either. I can't see any way on ebay to pursue this, as they have c...
My buyers parcel was delivered to her immediate neighbour and a card left for her to that effect. On tracking the item, this was confirmed but as the buyer says she has been unable to retrieve this from her neighbour, eBay have reviewed the case and ...
Hi All, I returned a faulty item value £8.99 to the seller, ebay arranged the postage and refund, but, when the return was delivered to the seller they refused to receive the package! it has today been returned to me unopened as I sent it. Now I have...
Any idea why I suddenly cannot see a saved sellers newly listed items when she is a seller I've followed for years and she has confirmed she is still listing daily?
How can you reduce costs for seller by sending multiple items and then amend postage so it covers bulk package.
Hi all Apologies if this was discussed somewhere already but I tried to find something related to it and cannot find anything. I ordered some stuff on ebay from a seller and had it delivered, so far so good. However they added a Order/delivery note w...
Hi, I know this has been covered some while ago but it's happened to me now that eBay have done away with sellers fees for selling clothes. This will actually help as there can be no confusion in reckoning for fees. I sold three items that came to a ...
Has anyone completed one of the surveys offering a prize for £2 [ ipad, cooking ware.] and if so are they genuine.
I have been selling rechargeable 14500 batteries on Ebay for some time but they have removed the listing and told all previous buyers to stop using them immediately for safety reasons. I couldn't understand why but Ebay gave me a reason. No buyers sh...
hi all is there a uk Ebay number where i can talk to a human
I accidently sent the wrong item to a buyer. they were great about it and sent the item back and I now want to exchange it for the right item. However, I obviously hit the wrong button and it now wants me to produce a refund (which i don't want to do...
my user name has chaged, but not by me, i have been on ebay for approx 20 years and have 100% feedback, which i am proud off. i cant get to talk to a scr. The csr computer is useless.
I bought item, worked absolutely fine to start with. Then 2 to 3 months ago lot's of error messages was popping up, did buy a new card for it an has made no difference.(error code : 2016 - 0641 ) messaged seller to say about issue, seller answer was ...
Hi all Has anyone else had a huge dip in sales this month. March was the best month I've had in years but the last 3 weeks have been horrendous. More than aware of the COL etc. but this wasn't a problem last month. Just wondering if something has cha...
Hi. I'm trying to list something as, "for parts or not working", but the listing tool keeps skipping by the option and going straight to the header and description arae. Can someone please tell me how to get into the area that allows me to choose the...
Hi, I contacted eBay as a buyer requested a refund (which I gave with postage) and he hasn't returned the item. I put in a complaint to eBay and they have gone silent. Buyer now has £ and the item. How do I contact eBay to find out what's happening. ...
Why can I no longer stop ebay allowing stupidly low offers on an item for sale
Having had previous message exchanges with a seller about an item, I then proceeded to 'Buy It Now'. When I click contact seller to arrange collection i now get a popup box saying. Clicking ReadMore just repeats the 'Send Mesage Failed message. Plea...
When setting uo postage with Evri how do I select to collect from my home
Hello.I appreciate that the eBay rules about eBay charging a buyer VAT have changed (due, in short, to Brexit) So now my buyers in Germany get charged VAT, eBay adds it on to my sales price and I assume eBay passes it on to HMRC as they do not pass i...
Contacted seller who took their time to respond but said they'd look into it. Then nothing. Item now seems to have been relisted with exactly the same details. It was a phone with a case etc. too much of a coincidence that it's not the same. All mess...
Hi How can I actually speak to a human being at eBay to report what I beleive is a scam seller, I have paid over £200 to this seller for 2 items. eBay do not make it easy to speak to them when you have a problem.
I have made several attempts to get a refund for a cooker that was went from being unsafe to leave as the temperature gauge was not correct to it going from extremely hot and burning food to switching off completely. I've had several conversations wi...
Hi, I have received a fake item, JBL headphones, I can return them but also want to highlight this to eBay as it is a big waste of my time and efforts.
Placed an order witheBay on the promise of a UKPounds 20 VoucherCodes grocery voucher. Items ordered and paid for did NOT arrive so seller eventually advised damaged in transit. eBay have promised a refund but that means NO advertised voucher. I noti...
Hi, my eBay account was reactivated because my bank information was incorrect. My bank account is under my personal name. However, I couldn't change it when submitting the bank details as the field was already filled. I'm unsure if the bank name and ...
HelloJust noticed what I didn't get the same selling fees back when refund to buyerBuyer opend item not received case what is correct and I refund Original transaction fees I paid areTransaction fees-£2.99Ad fee standard-£0.89 Meanwhile on refund sum...
How do I find Sellers that off Nectar points with purchases?
i bought an item and payment was automatically taken from my account; how do i get an ebay invoice for the transaction?
Hi - after I printed postage label my buyer asked for item to be sent to a different address - how do I change this ?
Im at my wits end borrowed some one my eBay account and I'm left with the bill my money as nearly all gone I need help struggling with communicating with eBay I need help
A potential buyer messaged me saying they had placed an offer and their screen showed I had rejected it, but I never received an offer, what can be done?, Chris
I ordered an item and selected delivery to my local Spar shop the seller sent by UPS but the Spar refused the parcel and it was sent back to seller. I have selected this delivery option before with success but not this time has anybody else had this ...
Hi, please confirm the procedure for doing this, reason being, a search I regularly run is inundated with results from a seller that I do not want to see results from. Cheers.
Hi, i have a motorcycle part i want to advertise in Germany, can someone point me in the rifgt directoion, i have been told to put on ebay gmbh but i dont know how, thanks Antonio
I cant leave feedback on 2 items as ebay has now added a rate you item panel you cannot ignore the box so if you dont fill it in you cannot leave feedback I just bought a book I havent read so how can I rate the item, also I might not read it straigh...
I sold an item and paid for postage, I then hand delivered the item as I noticed the guy lives close by. The item is now showing as dispatched and both the buyer and I have looked for a way to change the status of delivery but no joy. He even left fe...
Bad feedback back has been left in the positive section. I contacted the buyer and he said he made a big mistake and it was meant for someone else. He said he is very sorry and he not sure how to cancel it ? He want to leave the good positive feedbac...
Bought via eBay as a guest i.e we didnt use our usual account, so the item doesnt show up.i cant seem to find the help to get a refund and return the goods to the seller.
HOW DO I GET BACK TO G DEVANGI , IN CUSTOMER SERVICE
Hi, currently I have open case for a refund of stolen parcel from my doorstep, because postie left it there without agreement with me. I contacted Royal mail and they send me a conformation that they started an investigation. Ebay will refund me if I...
Told seller to cancel, they refused. Chat with ebay gets Not Recd case opened so Seller Sends it! Then we Refuse it via UPS & it gets delivered back today. we never saw it. But Seller managed to Convince ebay despite tracking that we had it Yesterday...
I am unable to access my account after I listed an item for sale
I have recently been sent 2 empty envelopes from an eBay seller.I am not waiting for any purchases.The envelopes came 1 week apart.Does anyone have an idea of what's going on?
I made a sale yesterday but for some reason the buyer wasn't charged for the postage, any advice on how I can solve this problem?
I bought a fake and reported eBay. Item delivered on 15th April 2024 When said bought made an offer which was accepted. When having second thoughts eBay automatically deducted the money. Arrived, and immediately contacted eBay as fake and was upheld....
I could really use some input on whether this buyer sounds legitimate or not. Here's the facts:I'm selling a large item of furniture for £250 that is listed as 'collection in person' and 'cash only'.A very new buyer (member since 6th April 2024) mess...
Is it safe to give my email address and phone no to seller? he says he needs this for parcelforce
Why has ebay stopped putting the "due by date" on the feedback page?
Hi I sold the rim, but the buyer told that the rim have some rust marks. I checked the photo what he send that what he received, I have the photo what I sold they are completely different rim what he wanted to send me back.please deal with this.
Are all the sex toys listed on ebay uk legal to buy in the UK? Some of them are a bit hard-core.
Ideas anyone?I have been messaging the seller for over 3 weeks telling them I have their item and asking them to send me a returns label. Nothing. Their buyer must be getting very fed up by now and so am I. The seller is a newbie and seemed to be hav...
Bought a pair of Nike Air Max 95 for my son on 22/02/24..they were brand new and boxed.He wore them on week ends for few weeks ..during easter holidays he wore them daily and you could see trainers begun falling apart...Contacted seller on 06/04/24 t...
Hi there. Buyer messaged me to say some shoes I sold on 9/4/24 needed reheeling after 1st wear, they were disappointed & it would cost a lot more than they had paid to reheel. The shoes are vintage & the heels looked OK when I sold them but these thi...
Hello, Just wondering where I stand with this one. I don't think I'll get the feedback removed, but just wondering what people think. Sold an item, sent the item the following day (tracked royal mail 48 through Ebay, so buyer would have been updated)...
Sold a camera that worked fine, buyers now requested a full refund and return of camera stating it doesnt work correctly, im now worried im going to give a refund and be left woth a broken camera,
Hello, I purchased a book as a guest. However it was marked on the pages so Inreturned it. They have received the book but I have not had a refund. When Inlook for an email for eBay I hit a brick
I bought via business seller a pair of wellington boots last August. They have now split. I contacted the seller on 27 March, sent them photos and asked for directions re return/refund. They said would speak to the manufacturer. I have chased twice a...
The Ended Items on Watch List have disappeared! This was a very useful facility for estimating current prices or checking how bidding went
I purchased a UPS with shipping value of £19.99, the sender shipped not to the primary address (Cardiff) but to Birmingham (my address in 2007). I have purchased over 280 items from eBay since and all came to my Cardiff address. When I contacted the ...
Hello sir, I hope you are doing great there. My selling account had restricted on 27th March due to not providing to my all sold orders tracking id numbers. I have sold 62 orders four of them have already refunded. Now we have providing 52 orders tra...
What should I do if the buyer says they have not received an item when the Royal Mail Tracking says it has and has a signature?
Hi. I sold an item, collection only. Buyer has paid. I have sent many messages with my address and times he can collect. He just messages me back asking when and where he can collect. It is like he is not reading or not receiving my messages. Unsure ...
Hi, l received an item packet of Twix instead of the cat item that l ordered l'm about sixteen pound lose as the seller sent chocolates instead, they must be so desperate for money that they're sending other items in the post and how do you prove tha...
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