eBay Money Back Guarantee

Free, automatic coverage

At eBay, we want you to shop hassle-free. In most cases, eBay transactions go through with no problems at all. But if anything does go wrong, we'll make sure that you get the item you wanted or you will be refunded the purchase price and original postage costs you paid with PayPal.

How does it work?

Problem with your purchase?

  • Sellers want to maintain their good reputation and in most cases they'll fix the problem straightaway, so contact them first.
  • You can contact your seller via My eBay:

No luck? Just let us know

  • Not happy with your seller's response after 8 days?

eBay sorts it out

  • We'll review the information provided and get back to you within 48 hours
  • If you haven't received your item we'll refund you (including original postage costs), using PayPal
  • If your item was not as described, we'll help you with the returns process, and then refund you using PayPal

eBay has you covered

You're covered by the eBay Money Back Guarantee for just about every purchase on eBay.co.uk when you pay with PayPal.

As with every programme like this, there are some rules:

  • eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. If this happens, you need to tell your seller within 30 days of your actual or latest estimated delivery date.
  • The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. It doesn’t include vehicles, real estate, businesses for sale, digitally-delivered goods or services.
  • To use the eBay Resolution Centre you need to have a PayPal account. If you have paid as a PayPal Guest you cannot use this process, but you are of course still covered by PayPal Protection.

You can find all details on the eBay Money Back Guarantee policy page.