To have an enjoyable and safe experience on eBay, it’s important to take the time to learn about maintaining and protecting your account. If you are a seller, maintaining your account includes providing eBay with payment method information to pay your selling fees and paying your balance due each month.

Learn the basics that apply to your accounts

• About Your eBay Member Account –The basics and benefits of having a member account.

• Managing Your PayPal Account – Although your PayPal account is separate from your eBay account, this page includes information on how to get help if you need to change your password, download a record of payment, or change a payment method for a PayPal account.

Get help if your account is suspended

• Suspended Account – What to do if you receive notification that your account is suspended.

• Reinstating Your Account – What to do to bring your account up-to-date, if your account has been suspended because your payment is overdue.

Managing Your eBay Member Account

If you register for a member account on eBay, this section has information to help you manage your account.

• Updating Your Registration Information – How to change your contact information, including your email.

• Change Your User ID – How to change your User ID and how this affects your account.

• If You Forget Your Password – How to contact eBay and have your password reset.

• If You Forgot Your User ID – How to obtain your eBay User ID by providing your email address.

• Your Secret Question – How to create a password hint.

• Notification Preferences – How to receive notifications of buying and selling activity.

• Account Problems – Lists problems and solutions that members have had with their eBay accounts.

• Closing Your Account – How to permanently close your eBay account. Also, how to close your selling account, your eBay Shop, and your PayPal account.

Connecting with eBay Members

One of the benefits of being an eBay member is the variety of ways to tell other members about yourself and your interests.

• About Member-created Content – There are many ways to express yourself on eBay. Learn about how you can participate in eBay Blogs .

• Editing the Content You Create on eBay – How to edit your content and use search tags to help members find your content.

• Creating an About Me Page – How to create and manage an About Me page including using special HTML tags.

• Subscribing to RSS Feeds – Learn you can use RSS (Really Simple Syndication) feeds to easily keep up with new content.

• Communicating with Skype – Learn about Skype and how to get started with Skype so you can talk to anyone, anywhere for free.

• About eBay Neighbourhoods – How to join a Neighbourhood and begin learning more about your favourite things, such as sports teams, products, and more.

Paying Your Invoice (for Sellers)

If you are selling items on eBay, this section contains information that will help you understand your seller’s invoice and how to pay your selling fees.

• About Paying Your eBay Seller Fees – Overview of the process and payment methods you can use to pay your eBay fees.

• Selecting an Automatic Payment Method – How to set up, update and remove automatic payment methods.

• Making a One-off Payment – How to make a one-off payment and how to coordinate one-off and automatic payments.

• Requesting a Refund – How to request a refund on your account and requirements for requesting a refund.

• Solving Credit or Debit Card Problems – Lists some common problems and solutions about your debit or credit card, and when eBay will ask you for information about your credit or debit card.

• Viewing Your Account Activity – How to see your current balance, list of your account activities, and invoices.

• Your Payment Due Date – Contains information on payment requirements, late fees, and payment schedules based on the date your payment is due.

• Your Invoice – Overview of the contents of an invoice and why there are slight differences between invoice amount and the amount you are charged.

• Rounding and Your Account Balance – Explains why your account balance can appear to be out by one or a few pence when compared to a manual calculation of your invoice line items due to rounding of fee amounts.

• Changing Billing Currency – How you can be billed in a specific currency to make it easier to pay eBay fees.

• About Value-Added Tax (VAT) – Provides links to sites that have information regarding VAT in the European Union.

Related Help topics

• Protecting Your eBay Account

• Managing Your Account with My eBay