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Contacting Customer Support

Contacting Customer Support

If you need help, you can contact us. We'll be able to help you quickly by chatting with you online or through a quick phone call.

To contact us:
  1. Click the Contact us button on the upper right side of this page.

  2. You may be asked to sign in. (This helps us find your account information.)

  3. Select the topic that best matches your issue from the menu.

  4. We'll show a quick way to resolve your issue yourself, or we’ll show you the best way to contact us and when we're available.

  5. Click the Call us, Chat with us, or Email us link on the right side of the page.

Contact us

Tips

Phone

 

  • We offer phone support for most issues. Selecting the topic that best matches your question will help us make sure your issue is resolved as quickly as possible.

  • Make sure that you use the phone number and the one-off passcode you're given. This ensures that we have the information we need when we talk to you.

  • Don't share the phone number with others. There are different phone numbers to contact different eBay Customer Support teams.

Chat

  • You can also chat with us.

Email

  • We may ask you to send us an email if we need to investigate your issue further.

  • Please make sure you fill out the form completely and with as much detail as possible.

Answer Centre

Things to keep in mind when contacting us

  • When contacting us, provide as many details as you can. Include dates, item number, user IDs, and any steps you took before asking your question.

  • If you have a general question about a particular transaction, please contact your buyer or seller before you contact us.

  • Depending on your specific issue or question, not all of the contact options may be available.

Important:

- You may need to disable your pop-up blocker to make sure you see all the information in customer support.

- Don't use the Was this page helpful? box at the bottom of this page to send your question or problem to eBay Customer Support. We won't be able to respond to your message. To contact us, make sure you follow the instructions below.

Sending information to Customer Support

Sometimes the Customer Support team may ask you for more information to resolve a problem on your account. For example, if you made a payment for your seller fees but it isn't shown on your account, we might ask you to send us a copy of your bank or card statement.

The fastest and easiest way to send us your documents is to scan all of the documents and email them to us electronically. If we've asked you to send us documents, we should have sent you a link to another Help page where you can upload the documents. (There are different upload links for sending documents to different eBay teams.)

To upload your documents:
  1. Scan or take a digital photo of your documents.

  2. Save the documents on your computer (e.g. on your desktop or in My Documents).

  3. Go to the upload page and sign in. (Check the email we sent you for the link.)

  4. Click Browse to select the documents you've saved on your computer, then click Open to add them to the list.

  5. Choose the type of document(s) from the drop-down list, and enter a comment in the box on the right.

  6. Once you're ready, click Upload.

  7. Check your documents and click Send.

Tips:
  • The total file size can't be more than 1 MB. You might need to re-size the document if it was scanned as a picture.

  • We can only accept files in .gif, .jpg and .png format. You might need to re-format your file.

  • Check your files before sending them to make sure that the scanned documents are complete and legible. You can delete files and re-scan them if necessary.

If you don't have access to scanner or digital camera

You can also send us your documents via fax or post. Use the fax number on the Help page we sent you (there are different fax numbers for different teams), or post them to:
eBay Customer Support
P.O. Box 9473
Dublin 15
Ireland

Note: So that we can resolve your issue as quickly as possible, we strongly encourage you to use our Upload feature to send us documents, or to use the Contact us button for all other queries. If you fax or post documents to us, your request may take significantly longer due to the additional processing time required.

Contact Customer Support
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