We’re committed to providing excellent customer support to our members. Our customer support representatives are trained in specific areas and receive ongoing training about our latest changes. We also randomly conduct surveys to make sure you’re satisfied with our support. If not, we’ll work to make it right.

Do you need to contact us right now? Send us an email.

Send us an email

To email Customer Support, click the Contact us button located on the right-hand side of any help page. You can also select 'Contact Us' from the list in the 'Help' link at the top of most pages. Depending on your question, it may take 24 to 72 hours to receive an email response.

Send us documents

Sometimes the Customer Support team may ask you for more information to resolve a problem on your account. For example, if you made a payment for your seller fees but it isn't shown on your account, we might ask you to send us a copy of your bank or card statement.

To send your documents to us, you can either:

• Scan all of the documents and upload them for us to review

• Fax your documents to us at +44 (0)20 7900 2011

Things to keep in mind

	When contacting us, provide as many details as you can. Include dates, item number, user IDs, and any steps you took before asking your question.
	If you have a question about a particular transaction, please contact your buyer or seller before you contact us.

	Send us documents Send us an email Things to keep in mind