Search Help pages
(Does not search for items or products)

Providing Identification for Registration

If the email address you entered during registration cannot be used to verify your identity, you will be asked to place your credit or debit card on file. This usually happens for one of the following reasons:

  • The email address came from a free, Web-based account such as a Yahoo! or Hotmail account.

  • eBay attempts to send a message to this email address but the message is repeatedly bounced back to eBay.

eBay keeps your credit or debit card on file to safely and quickly verify your identity.g some basic information about our members helps make eBay a safer place to buy and sell. Your card will be used for identification purposes only and will not be charged at any time.

Remember: Your personal information is protected by eBay's Privacy Policy and encrypted by the industry standard SSL software.

If you don't want to place your credit or debit card on file, you might want to try registering with an email address from a company, school or paid Internet Service provider. Our automated system will determine by the email address that you use whether or not you would still require verification through a credit or debit card.

Selling items on eBay

To sell items on eBay, you need to place both of the following on file:

  • Credit or debit card

  • Bank account details

Note: Once you've created a seller's account, you can choose to pay your selling fees using the credit or debit card you've placed on file. However, you can also choose other payment methods instead, such as a cheque or direct debit.

Credit or debit card trouble? See Solving Credit and Debit Card Problems.

Contact Customer Service

If you're looking for more help or have a question to ask, contact us.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.