Making your donation payment
When you've sold your eBay for Charity item, you can send your donation in 2 ways:
Organise for it to be collected automatically by the due date
Make a manual payment for any completed eBay for Charity listing that appears on your donation page in My eBay. Just tick the donations you want to pay and click the 'Pay donation due' button.
Making a manual payment:
Ensures your donation is sent to your selected charity more quickly
Allows you to select your payment method
Note: You can make future donations to the same charity whether you use the automatic donation collection or manually make payments.
Donations are due on the 4th Monday after your listing ends. If you haven't made a donation by the due date, it is collected automatically by MissionFish, eBay's partner charity who administers the eBay for Charity programme, within 22 to 28 days after the listing ends on eBay.
If your item doesn't sell, no donation is required.
Donation payment methods and refunds
Single donation
You can make a single donation with the payment method you have on file or make your donation by selecting:
If your donation is overdue, you have 2 extra payment method options:
Electronic funds transfer (EFT)
Note: Choosing to make a single donation with an alternate payment method doesn't change your donation payment method on file.
To pay a donation that's due:Click the My Account tab inside My eBay, then click the 'Donations due' link in the left column.
Select the donations that you want to make, and then click the Pay donation due button. You can select one, several, or all of your donations due.
Choose a method of payment for making the donation, then click the Continue button. Provide the requested payment details, and follow the directions on the screen.
Note: If you listed an item for a foreign charity on an international eBay site, your donation payment method must be Visa or MasterCard. This allows the charity to receive your donation in their local currency. Some charges may apply to international transactions.
Review the details of your donation. You help your charity to receive your donation more quickly by waiving your donation refund
during the review process.
You can monitor the status of your donations from your donation history.
Fee credits and donation refunds
Refunds
If a buyer does not paid you, you can ask for your donation to be refunded (if a donation has been made), or waived (if it hasn’t). Tick the donation refund box in the 'Report an unpaid item case' form.
Note: To be eligible for a donation refund, you must submit your request using the Resolution Centre within 45 days of the end of your eBay listing.
Learn how to report an unpaid item and request a donation refund from the Resolution Centre
If you ticked the Gift Aid box, you can cancel your donation for any reason within 21 days after your item sells. To cancel your donation, you must contact MissionFish and tell them that you want to 'cancel a Gift Aid donation'. You can cancel a donation in this way whether you waived your right to a refund or not.
Note: If you exercise the right to cancel, MissionFish will not charge you any fee, and will waive or refund your donation.To prevent abuse of the programme, eBay reserves the right to block you from using eBay for Charity if you cancel your donation.
Waiving your donation refund
Once you receive payment from your buyer, you can waive your right to request a refund during the one-time donation payment review. This option allows MissionFish to deliver your donation faster. If you don't waive your donation refund, MissionFish will hold your donation for at least 45 days to make sure you don’t need the money back.
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