Important: Beware of fake emails. If you received an email saying your account was suspended, please confirm that the email was sent from eBay by checking My Messages in My eBay. If it is from eBay, you will find a copy here.
If the email message you received does not show up in My Messages, proceed with caution. Some members have reported attempts to gain access to their personal information through
emails impersonating eBaystating that their account has been or will be suspended. These emails often contain links to web pages with a request to sign in and submit information. These emails are also known as "spoof" or "phishing" email. Learn how to
recognise spoof mails.
If your account has been used without your authorisation - Please read the
Account Theft Help page for next steps.