If you receive email that includes links and requests confidential information – be suspicious. A spoof email pretending to be from eBay typically contains a link that takes you to a fake website and requests that you sign in and submit personal and account information. We will never ask you for your password or confidential information.

When in doubt, use the eBay website. Open a new browser window, type the address of the site on which you registered, sign-in, and use the "site map" link to navigate to where you want to go.

Look at the web address (URL). Never enter your eBay User ID and password on a page that doesn't have ebay.co.uk or ebay.ie immediately before the first forward slash (/). If the address includes additional characters prior to the forward slash such as "@," dashes, etc., it's not an eBay page. Even if the web address contains the word "eBay", it may still be fake.

Check for a green Web address (URL) bar. eBay uses Extended Validation Secure Sockets Layer (EV SSL) technology. If you've upgraded to a browser with the latest anti-phishing capabilities, look for a green Web address bar to confirm that you are on a secure page before entering sensitive information.


For a list of international sites, see Recognising Spoof (Fake) Websites.