Changing Your Contact Information (Email, Delivery Address, Phone Number)

When you registered with eBay, you provided some basic information, such as your address and phone number. To use eBay effectively, it's important to keep this information accurate and up to date. If the information changes, you can update your account information and you don't need to register again.

From My eBay, you can change the following contact information:

Registered name, address (includes payment and delivery addresses), and telephone number.

Note: Telephone numbers may not be a fax, pager, or disconnected number.
Email address – You will need access to the updated email address to complete the process. You don’t need to register with eBay again, just update your email address, and your other account information and member profile (including Feedback) is retained.

Important: If you register again with a new email address, information associated with your old email address could be lost.
Phone number for text message (SMS) alerts and instant message (IM) alert provider.

To change your contact information:

Click My eBay at the top of most eBay pages.
From the left column of My eBay, under My Account, click the “Personal Information” link (see arrow A in the screen below). The Personal Information page displays.
On the right side of the page, click the “Edit” or “Add” link next to the information you want to update (see arrow B in the screen below).
Change any information, as needed, and click the Save button.

In My eBay you can also:

Change Account information – Account type (business or individual), User ID, password, secret question, and About Me page.

Update financial information (for eBay seller's account) – Bank account information, credit card information, and automatic payment method.

For information on other information you can change in My Account (Preferences, Feedback, Seller Account, Subscriptions), see Managing Your Account with My eBay.

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