Frequently Asked Questions
Why does eBay collect VAT on some orders but not others, if the buyers are in the EU?
Under EU VAT Law, eBay is responsible for collecting VAT on orders in the following situations:
- When orders with a value up to EUR 150 are shipped from outside of the EU to consumer buyers in the EU (for shipments to Metropolitan France and Monaco, see next point)
- When orders of any value are shipped from outside of the EU to consumer buyers in France or Monaco
- For shipments of any value within the EU to consumer buyers, when the seller is a non-EU seller
For all other transactions, the seller retains responsibility for VAT. There are specific rules on collecting VAT on cross-border sales within the EU, and sellers can find more information on the EU Commission website - opens in new window or tab.
Why are my listings shown with net prices?
Following Brexit, shipments between the EU and the UK are considered as export sales. This means the seller no longer owes VAT on the transaction. To allow more competitively priced listings on higher value items, eBay is using the gross price and the VAT rate provided by sellers to calculate the net price displayed to buyers. Buyers will then pay the net amount to the seller, but may still need to pay import VAT and duties on delivery.
Sellers should check the availability of their duty-paid solutions to ensure seamless buyer experience with their carrier.
I paid VAT twice. What should I do if eBay charged VAT on my order and then the shipping carrier charged import VAT on delivery?
In cases where you are charged VAT a second time by the carrier, you can provide proof of overpayment - opens in new window or tab by uploading a copy of the shipping carrier invoice along with evidence of payment. eBay will then issue a refund of the VAT collected by eBay at checkout.
What is VAT?
VAT is a tax on consumer spending. When a VAT registered seller makes sales within the UK or EU, they are obliged to collect VAT based on the delivery country of their goods. This VAT must be passed on to the national tax authorities via VAT return filings.
In most countries it is possible to register for VAT online, and to complete your VAT returns through the local tax authority's website.
In practice, the following situations will normally trigger mandatory VAT registration in the UK or the EU:
- Sales of goods which exceed a locally defined threshold.
Note that thresholds vary from country to country and do not generally apply to overseas or non-established sellers. If a seller is selling goods domestically, they should check the threshold with their tax authorities or a local tax advisor.
- Sales of goods from a local warehouse, by a non-resident seller (forward deployed inventory).
- Sales of digital or eservices to private individuals.
- For the EU only, cross-border sales in excess of the EUR 10,000 intra-EU threshold. If you are an EU resident seller who makes sales to non-VAT registered buyers in any EU country, and the combined total of those sales exceeds EUR 10,000, you will need to collect VAT in all EU countries based on the delivery address. To do this you will either have to register for VAT in each of the EU countries to which you ship goods, or use the EU VAT One Stop Shop - opens in new window or tab.
More information can be found at the following sites:
It's mandatory that you display your VAT identification number on the eBay site in connection with your listings. This can be done by updating your business seller information page. You can add your VAT ID in your eBay account preferences - opens in new window or tab.
Note for Northern Ireland sellers:
- Following the end of the Brexit transition period on 31 December 2020, Northern Ireland sellers should use the country code prefix 'XI'
- Any business that requires an 'XI' number should contact HMRC - opens in new window or tab
- Please ensure that your VAT ID including the prefix 'XI' is updated in your eBay account preferences
Sales to buyers in the UK
Goods sold in the UK are subject to UK VAT. The standard UK VAT rate is 20%, but the rates of 5% and 0% may also apply to certain items.
Where goods are imported into the UK, import VAT and in certain cases customs duty will apply. The VAT rate due at import will be the same rate as would be applied if the goods were supplied within the UK.
More information about UK VAT on gov.uk
When eBay will collect and remit UK VAT
- eBay is obliged to collect UK VAT on goods sold through eBay to UK customers in the following circumstances:
- Goods imported into the UK, with a parcel value of up to £135.
- Goods of any value sold by a non-UK seller and shipped from inventory stored in the UK. Sellers may still have UK VAT obligations and should consult their tax advisors for further information
- Digital goods or eservices of any value sold through eBay to UK customers.
If an order fits any of these criteria, neither sellers nor carriers should collect VAT from UK buyers. eBay will collect the VAT from the buyer and remit it to HMRC.
- If a buyer receives a refund for a cancelled order or a return, eBay will refund the VAT to the buyer in cases where eBay collected the VAT on the original transaction.
- eBay is obligated to collect UK VAT on the full value of the transaction including any shipping costs, as the shipping costs are considered part of the total purchase. The VAT on the shipping charges apply at the same rate as the item(s) in the shipment.
- eBay will not collect UK VAT if:
- Consignment values for imported goods are above £135. In practice, the recipient pays import VAT to the shipping agent as part of clearing the package through customs
- Consignments of imported goods containing excise goods such as alcohol and tobacco are imported into the UK. Learn more about importing excise goods to the UK from the EU - opens in new window or tab
- The buyer is UK VAT-registered and provides their valid UK VAT registration number. In these cases, eBay will not collect UK VAT and instead the responsibility to account for VAT will switch to the UK VAT-registered customer
- Overview: When eBay is responsible for UK VAT
| Seller location |
Consignment value (excl shipping and VAT) |
Item location at the time of sale |
eBay to collect UK VAT on sales |
| Inside UK |
Up to £135 |
Outside UK |
Yes** |
| Inside UK |
Above £135 |
Outside UK |
No (but VAT and duties may be payable by the buyer directly to HMRC/the carrier)* |
| Outside UK |
Up to £135 |
Outside UK |
Yes |
| Outside UK |
Above £135 |
Outside UK |
No (but VAT and duties may be payable by the buyer directly to HMRC/the carrier)* |
| Outside UK |
Any value |
Inside UK |
Yes*** |
| Inside UK |
Any value |
Inside UK |
No |
| Anywhere |
Digital goods of any value |
Anywhere |
Yes |
*Additional VAT and duties may be payable by the buyer on delivery. Sellers should check the availability of their duty-paid solutions to ensure seamless buyer experience with their carrier.
**Buyers with a valid UK VAT registration number on file with eBay will need to self-account for VAT under the reverse charge. eBay will not collect VAT but will issue the buyer with a reverse charge invoice.
***eBay will not collect VAT on sales between a UK VAT registered seller and a UK VAT registered buyer, where the goods are in the UK.
- When shipping through the Global Shipping Programme into the UK:
- Where eBay is responsible for remitting VAT, the Global Shipping Programme will collect VAT from the buyer on behalf of eBay
- Where the Global Shipping Programme is used, but eBay is not responsible for VAT, Pitney Bowes or the Carrier will clear goods into the UK on behalf of the buyer. Pitney Bowes will collect the import VAT and duty from the buyer based on the value of the goods and will remit the import VAT amount to HMRC on behalf of the buyer
-
eBay VAT calculation methodology:
- Sellers listing on eBay.co.uk and European eBay sites have the option to provide a gross price and separate VAT rate, so that eBay can determine the net price and correct amount of VAT to collect from consumers
- eBay will use the values provided by you when listing your items (gross price and VAT rate) to determine the net price
- eBay will then calculate the VAT payable by the buyer, based on the VAT rate of the item sold in the delivery country. eBay will apply VAT to any shipping charges at the same rate as the VAT applied on the item
- eBay will remit the net amount to the seller, and the VAT amount to the appropriate tax authority
- For non-EU/non-UK sellers, unless you have included UK or EU VAT in your pricing calculations, the VAT rate will usually be 0% and may be left blank
- Margin sellers may also leave the VAT rate blank. As eBay cannot apply a margin scheme, VAT needs to be collected on the full value of the item sold. If you indicate a VAT rate, this may lead to a reduction in the net amount you receive
- VAT-registered seller - As shipments between Great Britain and the EU are considered as export sales, in cases where eBay is not responsible for VAT, the prices will also be adjusted to show a net price to buyers. Buyers will still need to pay import VAT on delivery
- Where eBay has no obligation to collect VAT, e.g. an EU (or Northern Ireland) based seller shipping goods from within the EU to an EU (or Northern Ireland) based buyer, eBay will not carry out any additional tax calculations and the selling price will remain the same as at listing. Sellers who are registered under the EU One Stop Shop scheme will need to account for VAT at the appropriate value on their sales
- How VAT appears to buyers:
- All prices on eBay.co.uk will be displayed inclusive of UK VAT. UK buyers will see VAT-inclusive pricing when they view listings in search and on the listing page
- Where eBay is responsible for collecting VAT on orders sent to a UK delivery address, this amount will also be shown separately on the invoices issued to buyers
- eBay seller tax-related responsibilities:
- Sellers may be required to collect VAT in cases where eBay is not obliged to collect VAT, for example if the buyer is a VAT registered buyer. In these cases, eBay will provide you with the buyer's details so that VAT can be collected correctly
- You are responsible for listing the item and item specifics accurately and ensuring that the item location is correct. You need to ensure that your account details, including name, registered address, legal entity name, VAT identification number(s) and the location goods are shipped from are accurate and up to date.
Channel Islands
Although the Channel Islands are Crown Dependencies, they are actually self-governing independent territories and not part of the UK. Consequently, for the purposes of collecting VAT, they are considered as third countries.
Goods shipped from the Channel Islands
As the Channel Islands are not part of the UK for VAT purposes, eBay is obliged to collect VAT on goods shipped from Channel Islands into the UK, unless the seller has prepaid import VAT under the Import VAT Accounting Scheme (IVAS) procedures with Jersey Post.
If you have registered under the IVAS scheme, please ensure that you have provided eBay with your IVAS number.
Goods shipped to the Channel Islands
As shipments to the Channel Islands are exports, eBay will not collect UK VAT on shipments to the Channel Islands. Note that eBay will collect GST at the appropriate rate on shipments to Jersey in line with States of Jersey legislation.
Sales to buyers in the EU
Goods sold in the EU are generally subject to VAT.
The VAT rates which apply differ by country and are based on the type of goods sold.
Where goods are imported into the EU, import VAT and, in certain cases, customs duty will apply. The VAT rate due at import will be the same rate as would be applied if the goods were supplied within the country of import.
In some circumstances, eBay is responsible for collecting and remitting the EU VAT.
More information about EU VAT rules
Imports from outside the EU into Belgium
For most imports into Belgium from outside the EU, either eBay is required to collect VAT or the buyer has to pay import VAT when receiving the item.
However, if you as a seller have taken responsibility for VAT and duties on goods imported into Belgium from outside the EU, eBay is required to collect your Belgian VAT identification number (BE VAT ID) as proof of your VAT registration in Belgium.
If you have a BE VAT ID, please add your VAT ID - opens in new window or tab.
When eBay will collect and remit EU VAT
- eBay is obliged to collect VAT on goods sold through eBay to EU customers in the following circumstances:
- Goods imported into the EU with a parcel value of up to EUR 150. For shipments into France, eBay collects VAT on all goods, regardless of parcel value. Note that there is no longer a VAT exemption for small consignments up to EUR 22
- Goods of any value sold by a non-EU seller and shipped from inventory stored in the EU. Sellers may still have EU VAT obligations and should consult their tax advisors for further information
- Digital goods or eservices of any value sold through eBay to EU customers.
If an order fits any of these criteria, neither sellers nor carriers should collect VAT from buyers in the EU. eBay will collect the VAT from the buyer based on the country of delivery and remit it to the responsible tax authorities.
- If a buyer receives a refund for a cancelled order or a return, eBay will refund the VAT to the buyer in cases where eBay collected the VAT on the original transaction.
- eBay is obligated to collect VAT on the full value of the transaction including shipping costs, as the shipping costs are considered part of the total purchase. The VAT on the shipping charges apply at the same rate as the item(s) in the shipment.
- eBay will not collect VAT if:
- Consignment values are above EUR 150 (except for deliveries to France, see table below). In practise, the recipient pays import VAT to the shipping agent as part of clearing the package through customs
- The buyer is VAT-registered and provides their valid VAT registration number. In these cases, eBay will not collect VAT and instead the responsibility to account for VAT will switch to the VAT-registered customer
- Consignments of goods containing excise goods such as alcohol and tobacco are imported into the EU
- For imports where the buyer is EU VAT-registered and provides their valid EU VAT identification number. In these cases, eBay will not collect EU VAT and instead the respective Customs Authority/carrier will collect upon importation
- Overview: When eBay is responsible for EU VAT
| Seller location |
Consignment value |
Item location at the time of sale |
eBay will collect VAT |
| Anywhere |
Up to EUR 150 |
Outside EU |
Yes*
Seller to provide IOSS ID to carrier |
| Anywhere |
Above EUR 150 (not shipped to France***) |
Outside EU |
No** |
| Anywhere |
Above EUR 150 shipped to France*** |
Outside EU |
Yes**
Seller to provide eBay's French VAT ID to carrier |
| Outside EU |
Any value |
Inside EU |
Yes* |
| Inside EU |
Any value |
Inside EU |
No |
*If a buyer has a valid VAT registration number on account, eBay will not collect VAT.
**Additional VAT and duties may be payable by the buyer on delivery. Sellers should check the availability of their duty-paid solutions to ensure seamless buyer experience with their carrier.
***"France" includes Metropolitan France, Monaco and Corsica for the purposes of France import VAT.
- When shipping through the Global Shipping Programme into the EU:
- Where eBay is responsible for remitting VAT (up to a consignment value of EUR 150), VAT will be collected from the buyer directly on behalf of eBay
- Where eBay is not responsible for VAT (with a consignment value over EUR 150 excluding France), either Pitney Bowes or the Carrier will continue to clear goods into the EU on behalf of the buyer. Import VAT and duty will be colleced from the buyer based on the delivery country and the value of the goods and the carrier or broker will be responsible for clearing the goods through Customs on behalf of the buyer
- For VAT-registered sellers, shipments between the UK and EU are considered export sales. In these cases, eBay will remit the net amount to the seller
-
eBay VAT calculation methodology:
- Sellers listing on eBay.co.uk and European eBay sites have the option to provide a gross price and separate VAT rate, so that eBay can determine the net price and correct amount of VAT to collect from consumers
- eBay will use the values provided by you when listing your items (gross price and VAT rate) to determine the net price
- eBay will then calculate the VAT payable by the buyer, based on the VAT rate of the item sold in the delivery country. eBay will apply VAT to any shipping charges at the same rate as the VAT applied on the item
- eBay will remit the net amount to the seller, and the VAT amount to the appropriate tax authority
- For non-EU/non-UK sellers, unless you have included UK or EU VAT in your pricing calculations, the VAT rate will usually be 0% and may be left blank
- Margin sellers may also leave the VAT rate blank. As eBay cannot apply a margin scheme, VAT needs to be collected on the full value of the item sold. If you indicate a VAT rate, this may lead to a reduction in the net amount you receive
- VAT-registered seller - As shipments between Great Britain and the EU are considered as export sales, in cases where eBay is not responsible for VAT, the prices will also be adjusted to show a net price to buyers. Buyers will still need to pay import VAT on delivery
- Where eBay has no obligation to collect VAT, e.g. an EU (or Northern Ireland) based seller shipping goods from within the EU to an EU (or Northern Ireland) based buyer, eBay will not carry out any additional tax calculations and the selling price will remain the same as at listing. Sellers who are registered under the EU One Stop Shop scheme will need to account for VAT at the appropriate value on their sales
- Example calculations: How inputting the VAT rate impacts your selling price
| |
Example #1 |
Example #2 |
Example #3 |
Example #4 |
Example #5 |
| Listing site |
UK |
UK |
UK |
UK |
GSP UK |
| Destination country |
Ireland (23%) |
Ireland (23%) |
Ireland (23%) |
Ireland (23%) |
Ireland (23%) |
| Item location |
UK |
UK |
UK |
UK |
UK |
| Listing gross price |
£120.00 |
£120.00 |
£240.00 |
£240.00 |
£240.00 |
| Listing postage (Int.) |
£12.00 |
£12.00 |
£12.00 |
£12.00 |
£4.00 Domestic |
| Seller provided VAT rate |
<blank> |
20% |
<blank> |
20% |
20% |
| eBay applied VAT rate |
23% |
23% |
N/A |
N/A |
23% |
| Buyer pays |
£162.36 |
£135.30 |
£252.00 |
£210.00 |
£262.76 |
| Total collected at checkout includes postage + £30.36 VAT. |
Total collected at checkout includes postage + £25.30 VAT. |
Total collected at checkout includes postage. Buyer pays import VAT on delivery, payable to carrier. |
Total collected at checkout includes postage. Buyer pays import VAT on delivery, payable to carrier. |
Total collected at checkout includes domestic UK and international postage + VAT. |
| eBay remits to seller* |
£132.00 |
£110.00 |
£252.00 |
£210.00 |
£204.00 |
* Example for the purposes of showing VAT calculations and the impact on buyer pricing. Selling fees are not included in this example. For non-managed payments sellers, eBay selling fees and PayPal fees apply, including PayPal's transaction fees for cross-border payments. For managed payments sellers, selling fees for managed payments sellers apply, including an international fee.
- How VAT appears to buyers:
- All prices will be displayed inclusive of VAT based on the site country. Buyers will see VAT-inclusive pricing when they view listings in search and on the listing page
- Where eBay is responsible for collecting VAT on orders sent to an EU delivery address, this amount will also be shown separately on the invoices issued to buyers
-
eBay seller tax-related responsibilities, including use of the Import One-stop shop (IOSS) number:
The EU distance selling rules
There is a single EU-wide threshold of EUR 10,000 for goods shipped to consumers within the EU (distance selling). If your intra-EU distance sales are above the threshold of EUR 10,000, you should charge VAT based on the delivery country either through:
- A direct VAT registration for each Member State you are selling to, or
- Using the One Stop Shop (OSS) - opens in new window or tab.
If your intra-EU sales remain below EUR 10,000, you can apply the domestic rules for VAT on your cross-border sales.
If you are uncertain about how the distance selling rules apply to your business, you should consult your tax advisor.
About invoices
Where eBay has collected VAT under the UK or EU rules:
- eBay will issue the invoice to the buyer. Invoices will include the VAT amount collected by eBay. eBay will remit this VAT amount to the responsible tax authorities under the entity name eBay Marketplaces GmbH. As per applicable laws, eBay is not required to obtain a VAT registration number from buyers, and doesn’t provide a tax invoice to the buyer. Sellers should not issue separate VAT invoices in these cases. Sellers should also not adjust their prices after checkout
- For sellers where eBay collects UK VAT on the transaction, eBay will issue the sellers with a transaction document showing details of the sales which can be used as evidence for their records that eBay has collected VAT
- For sellers where eBay collects EU VAT on the transaction under OSS or IOSS rules, eBay will issue sellers with either a transaction document (imports) or a self-billing invoice (valid VAT registration number on file, with goods sold from within the EU) as appropriate
This document will show details of the transaction for which eBay has taken on VAT responsibility, and can be used for the seller's own records as evidence that eBay has collected VAT
- Sellers who are not using Seller Hub can download reports by simply navigating to: My eBay > My Account > Seller Account > Account Activity and scroll down to download the report
- Sellers using Seller Hub can download a report of all orders by going to My eBay > Selling > and download the report of all orders
- eBay will not issue invoices for French VAT collected on imports above EUR 150
About margin schemes
Business sellers are eligible to use the VAT margin schemes when they are selling the following products:
- Second-hand goods
- Works of art
- Antiques
- Collectors' items
However, under EU and UK rules, where eBay has VAT collection obligations, eBay cannot legally apply margin schemes for those products. Where eBay is obliged to collect VAT on these types of items, eBay will collect VAT on the full value at the appropriate rate to the items.
Failure to meet VAT requirements
eBay takes VAT compliance seriously. If eBay determines or receives official information that you are not meeting your VAT obligations, or if you provide incorrect information which does not permit eBay to collect VAT correctly in cases where eBay is obliged to collect VAT, your account may be blocked from selling and your active listings may be removed. You may then need to contact us to reinstate your selling privileges.
In order to prevent any impact to your eBay sales, you should always ensure that:
If you are required to have a UK VAT ID - opens in new window or tab, you can register for VAT by contacting HMRC - opens in new window or tab. If you need a VAT ID for an EU country, please contact the relevant tax authority.
You can check your registered VAT information through the official UK and EU sites.
Get specialised advice on staying compliant with VAT regulations
eBay has partnered with Avalara, eClear, and Taxdoo to offer discounts on VAT preparation and filing for eBay sellers. There are 3 packages (Light, Full, and Extra) to support sellers with different services. Learn more about what is being offered:
Helpful links