You've got questions? We've got answers. Read our Frequently Asked Questions (FAQ) to find useful information about eBay.

Below are answers to some questions that registered users often ask. Don't forget to check out the other FAQs that are specific to selling, buying, or other topics.

• I registered. Why does it still say I am an unregistered user?
• I never confirmed my registration. What should I do?
• I have forgotten my user password. What do I do?
• How do I change my User Id?
• How do I change my email address?
• How do I change my address or phone number?
• I was very pleased/unhappy dealing with someone. What should I do?
• What does the number next to a person's name mean? And why is there a star?
• What is eBay's policy with respect to users of anonymous email?

A. After filling out the registration form, you will be sent a confirmation message via email. You must follow the instructions in that message to complete your registration. This process ensures that your email address is correct and functional. Please allow at least 24 hours to receive your confirmation message. You'll need to confirm your registration with the information you receive via email, using this confirmation form .

A. If you never confirmed your registration by following the instructions given to you via email, you will need to get those instructions again. (The email message contains a special password you will use with the this confirmation form to show that you do in fact control the email address you used to register.)

To get another copy of the registration information and special password, simply go back to the original registration form and enter only your User Id (if you chose one earlier -- otherwise enter your email address in this box as well) and email address in the boxes provided. You will be sent another email message with instructions on confirming your registration.

A. You'll need to submit a request on the Forgot Password page. We will send you a special email that will allow you to make the change on line.

A. You can find instructions on the Changing Your User Id  page.

A. A Change of Email Address form is available online through this link.

Changing your email address is a two step process. First, you will be asked to provide your old email address or User ID, your password and your new email address at the Change of Email Address form. The system will then send you a verification code to your new email address. Second, you will be asked to enter that verification code at another location (as directed in the verification email) to complete the process. This is to ensure that your new email address is correct and to confirm that you have control of it before it is used.

NOTE: Do not register under the new email address! Any information associated with your old email address could be lost, and Customer Support will need to manually combine your old and new accounts which could take up to 2 weeks!

A. We have an online form which you can use to view or modify your registered user information.