SafeHarbour is eBay's full service customer support and educational resource to ensure safe online trading at eBay and elsewhere on the Internet. There are seven key components of the SafeHarbour program.

1. Feedback Forum - The eBay Feedback Forum provides a venue for users to leave comments about their experiences with other eBay users. These comments make up a user's feedback profile, allowing users to build up their reputation in the eBay community and earn the trust of others in the community.
2. Customer Support - If a user believes someone is misusing eBay, SafeHarbour investigations can help. A list of the misuses SafeHarbour investigates is located in the SafeHarbour Customer Support Investigations area.
3. Understanding eBay Auctions - Get tips on conducting safe online auctions, tips on protecting your privacy, and an explanation of what eBay does to keep illegal and infringing items off of our site.
4. Insurance - eBay will offer insurance free of charge to all eBay users in good standing. Coverage will be provided for up to . Certain restrictions apply.

For more information about SafeHarbour, visit our SafeHarbour section.