How to appeal What if I have a reason for not paying?

We want sellers and buyers to feel confident their trading partner will follow through on a sale. That's why, when a buyer doesn't pay for an item after winning it or using Buy It Now, the unpaid item is recorded on that buyer's account. eBay may place restrictions on buyers' accounts if unpaid items have been recorded.

Occasionally, there may be reason to remove an unpaid item from a buyer's account. If you have evidence that you paid for the item before the unpaid item case closed, you should appeal the unpaid item through eBay Customer Support. Please note that the seller doesn't have the ability to remove the unpaid item—you'll need to contact eBay directly.

How to appeal

Use the online Unpaid Item Appeal form.

To send the appeal by fax or post:

• Fax: Include the item number and your User ID on the documentation. Faxed appeals take up to 5 business days to process. Write "Unpaid Item Appeal" on the fax cover page and fax your appeal to: +44 (0) 207 681 2348.

• Post: Include the item number and your User ID on the documentation. Posted appeals take up to 10 business days to process. Send your appeal to:

  Investigations Department

  Attn: Unpaid Item Appeals

  eBay International AG

  P.O. Box 9473

  Dublin 15

  Ireland

What if I have a reason for not paying?

In general, you are expected to pay for all items that you purchase or win. However, there may be cases in which you feel you have a valid reason for not paying. Check the table below for guidance.