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Choosing items confidently


Here are some tips to help you buy with confidence.

Understand the item and the seller
  • Read the item description carefully. 

  • Compare the item to similar items. 

  • Look at the item's condition in pictures and the item description. Be realistic about used or older items.

  • Read the details about postage, insurance and payment options. 

  • Be careful if an item is listed very far below the manufacturer's suggested retail price, or if the listing has a significantly delayed delivery time. 

  • Check that the item is legal and allowed according to our rules for listings.

  • Look at the seller's feedback.

  • Read the seller's answers to questions about their item and terms of sale. To ask the seller a question, go to the listing and click Ask a question link.

  • Look at the seller's policies on postage, payments and returns.

  • View the seller's other items.

  • Here's more about knowing your seller.

Confirm authenticity
  • When buying collectables, be sure that the item is authentic. You can get advice about items like sports memorabilia, coins, stamps and jewellery from third-part authentication services. 

  • Some item listings may contain certification information.  

Consider escrow for high-priced items
  • Popular higher-priced items can be a high fraud risk. You might consider finding a reputable escrow service.  

  •  Escrow.com is approved by eBay.

Know the details for overseas transactions
  • Other countries may have different rules to yours.  

  • Allow additional time to receive your item.

  • Here's more about buying globally.

Insure your items
  • Many sellers include postal insurance or offer it as an option. If your package is lost or damaged in transit, contact the delivery service directly.

Contact Customer Service

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