Choosing items confidently
Here are some tips to help you buy with confidence.
|Understand the item and the seller|
Read the item description carefully.
Compare the item to similar items.
Look at the item's condition in pictures and the item description. Be realistic about used or older items.
Read the details about postage, insurance and payment options.
Be careful if an item is listed very far below the manufacturer's suggested retail price, or if the listing has a significantly delayed delivery time.
Look at the seller's feedback.
Read the seller's answers to questions about their item and terms of sale. To ask the seller a question, go to the listing and click Ask a question link.
Look at the seller's policies on postage, payments and returns.
View the seller's other items.
When buying collectables, be sure that the item is authentic. You can get advice about items like sports memorabilia, coins, stamps and jewellery from third-part authentication services.
Some item listings may contain certification information.
|Consider escrow for high-priced items|
Popular higher-priced items can be a high fraud risk. You might consider finding a reputable escrow service.
|Know the details for overseas transactions|
Other countries may have different rules to yours.
Allow additional time to receive your item.
|Insure your items|
Many sellers include postal insurance or offer it as an option. If your package is lost or damaged in transit, contact the delivery service directly.