If you haven't received the item, the seller may:
Provide tracking information
Offer to send you a replacement item, if you agree.
We'll ask you to confirm that you've received the item or the refund.
If you have received the item, but it doesn't match the seller's description, the seller may:
Offer you a partial refund
Ask that you return the item for a full refund
Ask that you return the item in exchange for a replacement item, if you agree
If you're offered a partial refund, you can accept it, request a different amount, or suggest another solution, like returning the item for a full refund. You can also ask eBay Customer Support to review the case. Keep in mind that eBay's decision on a case is final.
We'll ask you to confirm that you've received the refund or sent the item back. To show that you've sent an item back to the seller, you'll need to post the item with tracking information and then enter the tracking number in the Resolution Centre
This step usually resolves most issues. If the seller resolves your issue within 3 days, no action will be taken against the seller for opening a case. We’ll follow up with you to make sure the seller has resolved your issue.