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Knowing Your Seller


Get to know your seller before you buy.

Look at the seller's Feedback.
Check the seller's Feedback before you bid or buy from them. To do this, click the Read feedback profile link below Seller info. If a seller has no Feedback or negative Feedback, be cautious about the item, shipping, and payment details. If you have any questions, contact the seller.
Note the icons by the seller's user ID.

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Meaning

PowerSellers are eBay top sellers with a strong record of successful sales and great customer Feedback (98% positive or better). Here's more about PowerSellers.

Top-rated sellers are PowerSellers who have achieved the highest DSR ratings.

The seller created an About Me page to tell you more about themselves. Click this icon to open their About Me page. (Buyers can create an About Me page too.)

The user has been a registered eBay user for 30 days or less.

The user has changed their user ID within the last 30 days.

Get answers about the item.
  • Read the seller's answers to questions about their item and terms of sale. To do this, in the listing below Seller info, click the Ask a question link. If you don't see your answer, click the Contact seller button.

  • If you’ve bid on or won the item, and can't reach the seller using the Contact seller button, you can request the seller’s contact information.

Read the seller’s policies on postage, payments and returns.
  • P&P : Look at postal charges before you bid or buy. Ask to have your item sent with a tracking number and insured. 

  • Payment : Look at the payment options the seller offers.  Electronic methods such as PayPal, Moneybookers, ProPay, Paymate, and Internet merchant credit card payments offer the most security and can be the fastest way to get your item sent to you. If you pay with PayPal your purchase is fully covered through PayPal Buyer Protection should something go wrong. Instant cash wire transfer services such as Western Union or MoneyGram are prohibited on eBay.co.uk.  Here's more about choosing a payment method.   

  • Returns : Read the seller's return policy before you bid or buy. Contact the seller if you have any questions. Some questions you might want to ask include:

    • Does the seller accept returns, or is the item sold "as is"?

    • Under what circumstances can you return the item?

    • Do you have to return the item to the seller within a certain time period?

    • What kind of refund does the seller provide?

    • Who pays for return shipping and handling?

    • Does the seller charge a restocking fee?

View the seller’s other items.
You can learn about sellers by viewing their other listings. Does the seller offer a wide variety of items, or specialize in one specific type of collectible? To find other items the seller offers, click the View seller's other items link below Seller info on any listing. If the seller has an eBay Store, you can go to that store by clicking the Visit this seller's eBay Store link on any of the seller’s listings.
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