If you still have questions about the item after reading the description or terms of sale click the Ask a question link. If you don't see your answer, you can send a note to the seller.

If you've bid on or won the item and haven't received communication from the seller, you can also request the seller’s contact information.

Postage & Packaging: Look at P&P charges before you bid or buy. 

Payment: Look at the payment options the seller offers.  Electronic methods such as PayPal offer the best security and can be the fastest way to get your item dispatched. For most categories, you won't be able to pay with cash on collection. Here's more about choosing a payment method.   

Returns: Read the seller's return policy before you bid or buy. Contact the seller if you have any questions. Some questions you might want to ask include:

• Does the seller accept returns, or is the item sold as is?

• Under what circumstances can you return the item?

• Would you have to return the item to the seller within a certain time period?

• What kind of refund does the seller provide?

• Who pays for return postage?

• Does the seller charge a restocking fee?