Important news for sellers
Before you buy from a seller, here are some ways you can get to know them.
The eBay Premium Service badge represents eBay top-rated sellers who offer high levels of customer service.
The seller is ID Verified. When a member gets ID Verified, a third-party company working with eBay confirms the member's identity by cross-checking their contact information across consumer and business databases. ID Verify is only available for sellers in certain countries. Learn more about ID Verify.
The user has been a registered eBay user for 30 days or less.
The user has changed their user ID within the last 30 days.
If you still have questions about the item after reading the description or terms of sale click the Ask a question link. If you don't see your answer, you can send a note to the seller.
If you've bid on or won the item and haven't received communication from the seller, you can also request the seller's contact information.
Postage & Packaging: Look at P&P charges before you bid or buy.
Payment: Look at the payment options the seller offers. Electronic methods such as PayPal offer the best security and can be the fastest way to get your item dispatched. For most categories, you won't be able to pay with cash on collection. Here's more about choosing a payment method.
Returns: Read the seller's return policy before you bid or buy. Contact the seller if you have any questions. Some questions you might want to ask include:
Does the seller accept returns?
Under what circumstances can you return the item?
Would you have to return the item to the seller within a certain time period?
What kind of refund does the seller provide?
Who pays for return postage?
Does the seller charge a restocking fee?
Business sellers are not legally permitted to charge a restocking fee if a consumer buyers is exercising returns rights provided by the law (see Know your Rights)
Is the item sold as is?
If there is an issue with the item that the seller has informed you about in the listing, a business seller will not be able to rely on the ‘sold as is’ statement (see Know Your Rights
Have a question? We can help.
Get help from other eBay members. Visit the Answer Centre to post a question.
Choosing items confidently
What buyers should know about P&P
Choosing a payment method