A bid or purchase on eBay is considered a contract and you’re obligated to purchase the item. However, if you feel that you have a legitimate reason for not buying the item, you can contact the seller and explain your situation. Many sellers are willing to work with you if you communicate with them openly and honestly. If you haven’t done so already, request the seller’s contact information. Possibly, things can be worked out to everyone’s satisfaction.

If the seller doesn’t respond in the way you hoped, keep in mind that failing to purchase an item you have won can result in an unpaid item being filed against you by the seller. If you get too many unpaid items in too short a time period, your account may be restricted or suspended.

Do you want to return an item?

If you've bought an item and you want to use your right of withdrawal according to Distance Selling Regulations to return it, you can initiate a return in our Resolution Centre if the seller offers a return.  According to Distance Selling Regulations, consumers, who purchase online from a business seller can usually cancel the contract and return the item within 7 working days after they’ve received it. Learn more about how to return an item on eBay.