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How long should I wait for the seller to contact me?

Buyers and sellers should generally contact each other within three business days of the end of a listing.

If you don't have an End of Auction email, you can:

  1. Click the My eBay button at the top of any eBay page

  2. In the left-hand column, under "All Buying", click the “Won” link

  3. Click on the item. To contact the seller, click the “Ask seller a question” link.

Tip: Many eBay sellers keep regular business hours and some do not respond to emails during the evening, on weekends, on public holidays etc.

If you can't contact the seller by email, or you don't receive a response, you should request their contact information and call them. (You can only get another member's telephone number if you're involved in a transaction with them.)

What if the Seller doesn't reply?

If the seller doesn't give you the information you need to complete the sale, or if they back out of the transaction, they are in breach of eBay rules. Please report the seller.

Note: eBay's Contact Information Policy states that members must keep their eBay contact information up to date at all times. If you find a seller's contact information is incorrect, report the seller.


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If you're looking for more help or have a question to ask, contact us.


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