What we do

What we don’t do

Our goal is to provide a safe marketplace for our community. If you ever have a transaction issue on eBay, we can help with problem resolution guidance and tools, buyer protection, and services to help protect you against fraud.

What we do

• Since it's usually best for members to resolve issues directly, we provide guidelines for requesting contact information and communicating with your trading partner .

• If direct communication isn't possible, our Resolution Centre helps you start and track a case to resolve the problem with your trading partner. If you paid with PayPal, you'll use PayPal's Resolution Center.

• When you pay with PayPal on eBay, you're backed by PayPal's Buyer Protection.

• When suspicious activity is reported, our Trust and Safety team investigates the situation. If members violate an eBay policy, we warn them and may restrict or suspend their account.

• We cooperate with all law enforcement investigations.

Law enforcement agencies can report information to eBay using a web form designed for law enforcement only. If you're not in law enforcement, open a case in our Resolution Centre.

What we don't do

• We can’t take action on a member's behalf. For example, we don't contact a member directly to ask about the status of an item.

• We can't force a member to complete his or her obligation.