Buying an item
When shopping for items on eBay.com, you may notice that some items can be posted internationally through the Global Postage Programme.
The Global Postage Programme makes it easier for buyers in some countries outside the US to purchase items from US sellers. The seller sends the item to a global postage provider located in the US and the global postage provider sends the item to you. Using a global postage provider enables sellers to offer international postage at competitive rates and may allow items to be dispatched more quickly. In addition, your purchase is eligible for coverage through eBay Buyer Protection and PayPal Buyer Protection.
When you purchase an item through the Global Postage Programme, you receive international tracking at no additional charge and pay any applicable import charges upfront. There are no additional charges at delivery. You'll see an estimate of the international postage charges and any import charges in the item listing. The final charges appear at checkout.
Import charges include certain fees, such as export classification, importation risk premium, and variance fees, which are assessed by the global postage provider as part of the services provided by the Global Postage Programme. These fees are in addition to the customs duties and taxes imposed by country tax and customs officials. For additional information about applicable fees, see the eBay Global Postage Programme Buyer Terms & Conditions.
Note: The charges that you are quoted in the item listing are not final until paid and may change - for example, if you change your delivery address during checkout or if the applicable import rules change before you complete your payment.
During checkout, you'll see the final charges which include the item cost, the postage costs (both domestic and international), and any import charges. The postage costs include any US domestic postage fees charged by the seller, as well as programme fees, international postage charges, fuel surcharges, and processing and handling fees.
Note: International postage cost is calculated based on a number of factors including your delivery address, package weight, and package dimensions. A network of postage carriers is used to provide fast and reliable international postage at competitive rates.
When you pay for the item through PayPal, you are authorising 2 payment transactions. The first payment goes to the seller and consists of the item cost and the domestic postage costs. The second payment goes to the global postage provider and consists of the international postage costs and any import charges.
After you've completed checkout, you can review these charges on the Order details page. The Order details page shows the total charges and the payment amounts to the seller and global postage provider.
Note: The Request total from the seller link is not available for Global Postage Programme purchases. You'll see the total, including postage, after you've purchased the item.
After receiving your payment, the seller sends your item to a US postage centre. The postage provider processes the package, completes customs forms, pays applicable import charges, and sends the package to the address that you specified at the time of purchase. Items that are dispatched through the Global Postage Programme generally arrive within 1 week after leaving the US postage centre.
Once the seller has posted your item, you'll receive an email letting you know that the item has been dispatched. The email includes a global tracking number which enables you to track your item as it travels from the US postage centre to you. The global tracking number can also be found in My eBay and on the Order details page.
The item hasn't
If your item hasn't arrived yet, check the estimated delivery date on the Order details page to determine when your item should arrive. Then track your package from the Order details page or My eBay.
If the item should have arrived and you're unable to work out a solution with the seller, you can open a case in the Resolution Centre.
You didn't receive an item or the item was not as described in the listing
If you didn't receive an item or the item was not as described in the listing, contact the seller. Many issues can be solved with a simple conversation. If the seller isn't able or willing to resolve the problem, you can open a buyer protection case in the Resolution Centre. Learn more about what do to if you don't receive an item or it doesn't match the seller's description.
You want to return an item
If you want to return an item, check to see if the seller accepts international returns by reviewing the returns policy in the listing. If the seller does accept international returns, contact the seller.
The Global Postage Programme is available to buyers in the following countries:
Any items listed in the following categories on eBay.com are currently not supported by the Global Postage Programme due to export limitations and restrictions:
Any type of air, gas or liquid in a compressed container
Bows, crossbows and arrows
Coins & Paper Money excluding Publications & Supplies
Collectibles > Knives, Swords & Blades
Collectibles > Rocks, Fossils & Minerals
Collectibles > Tobacciana
Collectibles > Tools, Hardware & Locks
Collectibles > Vanity, Perfume & Shaving
Collectibles > Vintage, Retro, Mid-Century
eBay Motors (Note: Parts & Accessories are supported by the Global Postage Programme)
Health & Beauty > Dietary Supplements, Nutrition
Health & Beauty > Fragrances
Health & Beauty > Nail Care & Polish
Health & Beauty > Over-the-Counter Medicine
Health & Beauty > Skin Care
Home & Garden > Food & Beverages
Home & Garden > Furniture
Home & Garden > Yard, Garden & Outdoor Living
Jewelry & Watches > Fine Jewelry
Jewelry & Watches > Loose Diamonds & Gemstones
Nutritional supplements, neutraceutical
Plant fertilisers, nutrients
Stamps, excluding Publications & Supplies
Travel > Vacation Packages
Note: This list is not exhaustive.
In addition to the items listed below, any item that is prohibited on eBay cannot be sent using the Global Postage Programme.
Narcotics (including controlled substances)
Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travellers cheques, securities, certificates, and other negotiable items)
Weapons (including firearms, knives, etc.)
Liquids, liquefiable substances, and powders
Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
Alcohol, including samples
Furs, fur clothing, fur-trimmed clothing
Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to delivery service and/or customs restrictions
Live, replica, or inert munitions
Cosmetics (including perfume)
Parcels that exceed maximum package size and/or weight limits imposed by global service provider