SquareTrade warranties on eBay - Buyer FAQ
Frequently asked questions about purchasing SquareTrade warranties on eBay. If you're a seller, read our seller FAQ.
Why should I get a SquareTrade warranty?Since electronics may fail, a SquareTrade Warranty can provide additional protection for your eBay purchases in eligible Electronics categories. It will make sure your item is repaired or you are reimbursed per SquareTrade policy if the item breaks during the warranty period.How do I purchase a SquareTrade warranty?If the item you are purchasing qualifies for SquareTrade Warranty, you have the option to purchase it directly from the item description page prior to checkout. After checkout, you can still purchase it from the payment confirmation page or through your post-purchase reminder email.How long does coverage last?When does coverage start?
How much is covered?
How does the SquareTrade warranty apply to items that have a manufacturer's warranty?Any applicable existing warranty still applies. In some cases, manufacturer warranties may no longer be valid, or have specific exclusions. You may therefore prefer to purchase the additional coverage through SquareTrade.What does Accidents Protection cover?Only new items in certain categories are eligible for warranty with Accidents Protection. If the item is used or refurbished, they are eligible for Standard warranty protection. Accidents Protection coverage include: drops, spills and other accidents during use, including liquid damage from immersion. It does not cover loss, wilful damage or gross misuse. If your Accidents Protection Plan is bought on the same day as your item, accidents coverage starts on day 1 of purchase. If you buy your Accidents Protection Plan on a later date than when you purchased the item, accidents occurring in the first 30 days are not covered.What is excluded?Please refer to the details of the contract for the full list, but there are 5 notable exclusions to your coverage:
For standard warranties (without ADH):
Coverage starts on day 46 after your item purchase. If the item you receive is not as it was described in the seller's listing and you are an eligible buyer under the eBay Money Back Guarantee Policy
, you may be eligible to file a claim for resolution during the first 45 days from payment. (Please note that the eBay Money Back Guarantee Policy applies only to the transaction - it is not a product warranty).
For warranties with Accidental Damage from Handling (ADH)
: Coverage starts on day 1 after your item purchase for accidents. Please note, for pre-existing conditions reported in the first 45 days from payment, you may be eligible to file a claim under the eBay Money Back Guarantee Policy.
How do I file a claim?You can file a claim by accessing the 'My Warranties' section of the SquareTrade website where you can view and manage your plan Alternatively, you can call SquareTrade at 080 8189 1453 or 020 3514 2354 (from mobiles). Who are SquareTrade?In business since 1999, SquareTrade is an independent warranty provider. SquareTrade Limited is authorised and regulated by the Financial Conduct Authority under registered number 538538.Who underwrites SquareTrade warranties?Your insurance has been arranged by SquareTrade Limited with UK General Insurance Ltd on behalf of Ageas Insurance Limited, Registered in England No. 354568. Registered Office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. UK General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. This can be checked on the Financial Services Register at www.fca.org.uk/firms/systems-reporting/register or by calling them on 0800 111 6768.I'm a seller. How do SquareTrade warranties affect me?Please refer to our frequently asked questions for sellers.What if I have more questions?Read the full Terms & Conditions of the SquareTrade Service Agreement, or contact SquareTrade at 080 8189 1453 or 020 3514 2354 (from mobiles).
Pre-existing conditions: Items sold in non-working or partially working conditions. Any issues on used or refurbished items in the first 45 days are considered to be a pre-existing condition (accidents in the first 45 days are covered, if you purchased Accidents Protection coverage).
Accidental damage: Unless Accidents Protection is purchased, items that are accidentally damaged are not covered - such as water damage, dropped iPods, and cracked laptop screens.
Accessories and consumer replaceable parts: accessories and parts that are meant to be replaced by the consumer, such as batteries and ink cartridges, are not covered. Internal batteries, such as iPod batteries ARE covered.
Software: Software issues are not covered.
Certain types of items: Industrial equipment used commercially such as servers, or items fraudulently misrepresented are not covered.
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