When you receive your item in the mail, inspect it right away to make sure it matches the description in the seller's listing. Next, leave the seller Feedback about your experience buying this item and your satisfaction with the purchase.

If something is unsatisfactory, please consider contacting the seller before leaving Feedback. Most times it is simply a misunderstanding that the seller will be happy to correct.

If the item is different from what was described in the listing, you may be eligible for eBay's buyer protection programmes.

Waiting for your item

• The amount of time that it takes for an item to arrive often depends on the postage method. Some sellers may offer you a choice of postage methods.

• You can review the cost and estimated delivery times for each postage option offered in the "Postage & Packaging" section on the item page or in the "Order details" section when you purchase the item using the Pay Now button.

• When a seller posts your item to you, the seller might let you know how long you should expect to wait.

• You may also be able to track your item from My eBay if the seller prints the postage label using PayPal.

It may also take additional time if you paid for the item with certain payment methods. Sellers may wait to receive your payment, for the payment to clear, or both before they post your item.

Your Contact Information

You can also request full contact information for any eBay member with which you are involved in a transaction.

If you don’t receive your item a significant amount of time after the seller said it would arrive (at least 10 days), you may be eligible for eBay's buyer protection programmes.