First, try contacting the seller for package tracking information or a reason why delivery is delayed.  If it’s been 7 or more business days since you paid, you haven’t received the item or heard back from your seller, go to the eBay Resolution Centre within 45 days of the date you paid.

If the seller estimated a delivery date that was less than 7 business days from your payment, please contact the seller through the eBay messages function first and allow 3 business days for a reply.

• You received a completely different item. For example, you purchased a book and received a DVD or an empty box.

• The condition of the item is wrong. For example, the listing said "new" and the item has clearly been used.

• The item is missing parts or component and the seller disclose this in the listing (e.g., camera kit was supposed to include a tripod, but you didn't receive it).

• Item defective during first use: The first time you tried to use the product, it didn't work (e.g., HDTV did not turn on).

• The item is a different version or edition than the item displayed in the listing.

• The item was described as authentic but isn't.

• You purchased three items from a seller but only received two.

• The item was damaged during postage.

• The defect in the item was correctly described by the seller.

• The item was accurately described but you didn't want it after you received it.

• The item was accurately described but didn't meet your expectations.

• The item has minor scratches and was listed as used.