The large majority of the thousands of transactions that take place every day on eBay are trouble-free. Unfortunately, however, there are occasional problems that users run into when dealing with strangers. Luckily, most of those problems can be easily resolved.

We cannot accept or take action on anonymous complaints. Please try to resolve your disputes or use the Feedback Forum as appropriate.

	Try to resolve your dispute Most problems are a result of poor or ineffective e-mail communication, as many people are not used to communicating this way. You can exchange personal contact information, including phone numbers, by accessing this link.		Contact another user
	Use the Feedback Forum It is very important to try to resolve disputes directly with other users. If you are unable to do so, please share your experience with the eBay community by using the Feedback Forum. Users with significant negative feedback are automatically prevented from using the system in the future.		Feedback Forum
	File a Formal Complaint If mail fraud is involved (you have paid but not received your merchandise), please use our Fraud Protection Programme to file a complaint. The Fraud Protection Programme will accept claims within 30 days of auction's close, starting from 1 March 1999. The Fraud Protection Programme will provide information on the appropriate third parties to contact.		Fraud Protection Programme
	SafeHarbour For information about the steps ebay takes when investigating allegations of misuse, please read our Investigation Procedures.		SafeHarbour