Here you will find many of the things that we do not investigate. These include simple misunderstandings, failures to communicate, user to user conflicts, and other acts which eBay has no control over. Also included is eBay's recommendations on how to deal with items such as this.

• The other party left negative feedback on me after I left it on them.
• I want this negative feedback removed and I want it removed NOW!

  We are afraid eBay cannot remove these comments. Per our User Agreement, we do not edit public postings.

  We do sympathise with your predicament. It is awful to have such comments in what was a top notch feedback profile or a "perfect" record. What you might do is to post a reply to your own profile. That way, anyone looking at your feedback will see your side of the story. If it is any consolation, any user with good sense will see through this one incident and recognize the general pattern of positive transactions that you have had. Please remember, it is never appropriate to raise your own feedback through the use of your own or another registration in order to repair a negative feedback. It is standard practice and good eBay etiquette to use a neutral comment to explain such occurrances.

  We hope this helps you to understand our policy.

  
  
• Seller is charging too much shipping.
• The seller insists that I: Pay in advance; unhide my feedback before accepting my bid; etc.

  If the seller has a stated policy concerning shipping and payment terms on the item listing, then you as bidder must clear any exceptions to this before actually bidding. If the seller does not wish to make an exception, that is their right. You should, therefore, simply refuse to bid on the item.

• The seller refuses to answer my emails, they will not acknowledge my winning bid, or they have already sold the item.

  eBay cannot force a seller to honor their auctions. You should of course, leave appropriate feedback for the reluctant seller to warn other bidders of his or her past history. We will, at your request, also inquire directly to the seller for an explanation as well. Depending on your local jurisdiction, you may have independant legal recourse against the seller.

• The bidder insists that I: Ship COD; accept a third party post-dated cheque; box each item separately, etc.

  eBay cannot force a bidder to honor their bid but you can alert the rest of the eBay community of your experience by leaving the recalcitrant bidder appropriate feedback. You may also either offer the item to the next bidder or you may relist it and request a credit for the Final Value Fee by following the instructions at: http://pages.ebay.co.uk/services/buyandsell/finalfee.html

• Bid Sniping (last minute bidding)

  eBay always recommends bidding the absolute maximum that one is willing to pay for an item early in the auction. eBay uses a proxy bidding system, you may bid as high as you wish, but the current bid that is registered will only be a small increment above the next lowest bid. The remainder of your Maximum Bid is held, by the system, to be used in the event someone bids against you. For a full explanation of Proxy Bidding click here. Thus, if one is outbid, one should be at worst, ambivalent toward being outbid. After all, someone else was simply willing to pay more than you wanted to pay for it. If someone does outbid you toward the last minutes of an auction, it may feel unfair, but if you had bid your maximum amount up front and let the Proxy Bidding system work for you, the outcome would not be based on time.

• Almost everything else that is not in the list for what TO report.

  Any technical questions, billing questions etc, should be sent to the appropriate e-mail address to avoid delays. You may find the proper contacts here.