| Outage Policy
Our highest priority is your trading success. However, eBay occasionally experiences technical difficulties during which bidders cannot place bids or effectively locate items via our Title Search function. When these instances occur, we offer this Outage Policy to compensate for your inconvenience.
Title Search Outage of 1 or more hours:
- eBay automatically credits all associated fees for affected listings.
- The following listings will be eligible for credit:
- - Any listing scheduled to end during the outage
- - Any listing scheduled to end in the hour directly following the end of the outage
- Unlike our policy for outages of two hours or longer, listings will not be extended
Hard Outage of more than 1 hour but less than 2 hours:
- eBay automatically credits all associated fees for affected listings
- The following listings will be eligible for credit:
- Any listing scheduled to end during the outage
- Any listing scheduled to end in the hour directly following the end of the outage
- Includes either of the following features:
- Unlike our policy for outages of two hours or longer, listings will not be extended
Hard Outage of more than 2 hours:
- eBay automatically extends listings for 24 hours
- eBay automatically credits all associated fees for affected listings.
- The following listings will be eligible for extension and credit:
- Any listing scheduled to end during the outage
- - Any listing scheduled to end in the hour directly following the end of the outage
- Includes either one or all of the following features:
What do we consider to be a Hard Outage?
A hard outage occurs when no one can bid (specifically View Item pages inaccessible and/or bidding functionality is not available) as a result of unscheduled system downtime. At our discretion, eBay may consider two outages that occur very closely to one another to be one hard outage when extending listings.
Listings that end prior to an outage will not be extended.
What do we consider to be a Title Search Outage?
A Title Search outage occurs when items are not accessible via Title Search as a result of unscheduled system downtime.
During an Outage
Updates will be posted on the Announcements Board during an outage. Please check there for details about the outage and possible listing extensions.
When Listings are Extended
Following a hard outage of two or more hours, eBay will extend the end times for all eligible listings by 24 hours. This activity prevents bidding on these listings while the end times are being reset. After the listing end times have been reset, eBay updates search and listing indexes. Until these index updates are completed, these listings will be unavailable via Search or View Item features. This re-indexing can take a few hours.
To End Your Listing
eBay offers the Outage Policy as a courtesy. However, you may be satisfied with the bidding activity before the extended listing end time. If you are, you may end your listing at any time at:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?EndingMyAuction
SCHEDULED DOWNTIME
eBay periodically schedules system downtime for maintenance and other purposes. This scheduled downtime is not covered by this policy. Listings that end during, or are otherwise affected by, scheduled downtime will not be extended nor will credits be issued, even though bidders are not able to place bids at the close of the listing.
|
