At eBay we are concerned with providing a safe and fun trading environment. We understand that your account security is key to ensuring a positive experience on the eBay site. The following pages outline how you can protect your account as well as steps you can take if you suspect that your account has been tampered with.

Learn more about:

• Account Protection - What you can do to ensure that your account and other information is secure.

• Choosing a Secure Password - How to select a password that will ensure account security.

• Email and Websites Impersonating eBay - eBay will never ask you to provide sensitive information through email. This page shows how to identify whether or not a message was sent by eBay as well as what you should do if you receive such a message.

• Securing Your Account and Reporting Account Theft - What you should do if you suspect that you account has been tampered with.

Contacting eBay

If you are unable to sign in to your eBay account, please contact us immediately using one of the following methods:

• Live Help - Chat online with a Customer Support representative. Live Help is available 24 hours a day, 7 days a week.

  Note: Pop-up and ad blockers may interfere with Live Help. To use Live Help, turn off pop-up or ad blocking and refresh the page.

• Email us to report that you cannot sign in to your account.

• Email us after signing in to your account to request additional assistance.