One of the biggest threats to the security of your eBay account and your identity is fraudulent email and websites, called 'spoof email' and 'spoof websites'. Both are used to get personal and account information. To help protect its members against this threat, we adopted a comprehensive strategy. These efforts include the development technology solutions such as Account Guard, community vigilance, and member education about spoof email and spoof websites. It is important to learn to recognise both.

If you receive email that includes links and requests sensitive information – be cautious

• A spoof email pretending to be from eBay typically contains a link that takes you to a fake website that requests that you sign in and submit personal and account information.

• eBay does not require you to enter information on a page that cannot be accessed from the eBay site. When possible, you should avoid clicking links. Instead of clicking the link, you should copy the address and paste it into the address bar area of your web browser. While eBay may send email that contains links, the links are provided for convenience only. You will not be required to submit sensitive information if a direct link is provided to an eBay page.

• If eBay requests information from you, a copy of that email will be in the My Messages box in My eBay. You can submit the requested information using My eBay.

• eBay does not send you email that includes attachments, or ask you for your password or other confidential information through email. For more information, see Reporting Spoof (Fake) Email.

Beware of fake websites pretending to be eBay

• If you clicked a link in an email, verify that the web address in your browser is the same as the address shown in the email.

• Never enter your eBay user ID and password on a page that doesn't have "ebay.com" immediately before the first forward slash (/). If the address includes additional characters prior to the forward slash such as "@," dashes, and so on, it is not an eBay page. Even if the web address contains the word 'eBay', it may not be an eBay website.
  
  Examples of fake eBay addresses: http://signin.ebay.com@10.19.32.4/ or http://signin-ebay.com/

  
  

• Before signing in, check the web address in your browser. To be sure that you are signing into a genuine eBay website, look at the address bar area of your browser.

International Sites

International eBay websites will have slightly different sign-in addresses. They will include the letters that designate the site the address is associated with (for example, http://signin.ebay.fr for France, http://signin.ebay.de for Germany, and so on), followed by a forward slash (/). A complete list of sign-in pages for International eBay websites is given below:

Site	Sign-in web address
Australia	https://signin.ebay.com.au/…
Austria, Switzerland	https://signin.ebay.at/…
Belgium	https://signin.ebay.be/…
Canada	https://signin.ebay.ca/…
France	https://signin.ebay.fr/...
Germany	https://signin.ebay.de/…
Ireland, Sweden, United Kingdom	https://signin.ebay.co.uk/…
Hong Kong, Taiwan	https://signin.tw.ebay.com/...
Italy	https://signin.ebay.it/…
Netherlands	http://signin.ebay.nl/…
New Zealand, Singapore	https://signin.ebay.com/...
Spain	https://signin.es.ebay.com/…
Taiwan	http://signin.tw.ebay.com/... https://scgi.tw.ebay.com/...

If you've upgraded to a browser with the latest anti-phishing capabilities, the web address bar may help you to identify secure Web pages. Look for a green web address bar to confirm that you are on a secure page before entering sensitive information.

If you have already submitted information after receiving an email request and you suspect that your eBay account may have been tampered with, please refer to the following page for information on Securing Your Account and review the steps on the Protecting Your Identity page.

Learn more about how to protect your eBay account

• Visit eBay's Safety Centre.

• Take the Spoof Email Tutorial.

• Read about how Account Guard can warn you against spoof websites.

Become part of the vigilant community by forwarding suspicious email to spoof@ebay.co.uk or spoof@ebay.ie. For more information, see Reporting Spoof (Fake) Email.

Related Help topics

• Reporting Spoof (Fake) Email

• Securing Your Account

Contact Customer Support

Report breaches of eBay policy or problems with another eBay member.