eBay pledges to work closely with our community of members to ensure a safe trading environment. We welcome reports of suspicious activity and will investigate and take appropriate action as outlined in our User Agreement.

The following pages outline steps buyers and sellers can take to ensure a successful transaction as well as what can be done if something goes wrong. These pages also explain eBay's Role in the transaction, detailing what eBay can and cannot do to assist you.

Information For Buyers:

• Item Not Received or Significantly Not as Described Process

  - How you can notify eBay if you didn't receive the item or it wasn't what was described in the listing.

• PayPal Buyer Protection - When you pay for a qualified listing with PayPal, this programme provides coverage up to £500 at no additional cost

• Sending Payments - Find out which payment method is safest and most appropriate for you before purchasing an item.

• Tips for Buyers - Steps buyers can take to ensure a successful transaction.

Information For Sellers:

• Receiving Payments - Learn what you can do as a seller to prevent fraud before posting an item.

• Tips for Sellers - Steps sellers can take to ensure a successful transaction.

Additional Information:

• Postage Concerns - How to resolve a situation where your item was lost or damaged in transit.

• Transactions outside eBay - What to do if your transaction took place outside the eBay online marketplace.