If you receive an email that appears to be from eBay that requests personal information, be cautious. The email may be a "spoof" or "phishing" email. The people who send these fake emails hope that unsuspecting recipients will reply or click on a link in the email and then provide personal information including passwords, bank account or credit card numbers.

Legitimate eBay emails

We will never ask you to provide account numbers, passwords or other confidential information through email. If eBay does request information from you, a copy of that email will be in the My Messages box in My eBay. If you have any doubt that an email really is from eBay, open a new browser window, type in the URL of the site you registered on, and sign in. Any email that looks as if it is from eBay, mentions a problem with your account or requests personal information, and is not in My Messages in My eBay, is a spoof (fake) email.

Spoof emails

Spoof emails often include the use of the eBay logo and an eBay address in the "From" line (for example, "From: support@ebay.com") The email may mimic common eBay emails, such as notifications of problems with your account, “Ask seller a question” emails or offers to become an eBay PowerSeller.

Spoof emails typically have the following characteristics.

• Requests sensitive information. (Example: Please update your credit card number.)

• Starts with a generic greeting. (Example: Dear eBay member)

• Has an urgent tone for quick action. (Example: “Ignoring this message will result in a suspension of your account within 24 hours”.)

• Contains links to web pages that resemble the eBay sign-in page. (Example spoof web link: http://signin-ebay.co.uk/)

When you receive a suspicious email

• Do not click on any link in the email. The purpose of spoof email is to lead you to a website and attempt to collect personal information and commit identity theft or other crimes.

• Report the email by forwarding it to spoof@ebay.co.uk or spoof@ebay.ie. We'll review the email and let you know if it is legitimate communication from us.
  
  Important: So that we may investigate your report, you must forward the email without adding attachments, adding text or altering text.

Take a tutorial on how to spot a spoof (fake) email.

Related Help topics

• How do I report spoof email?

• Recognising Spoof (Fake) Web sites

• Securing Your Account and Reporting Account Theft

• Protecting Your Identity

Contact Customer Support

Report breaches of eBay policy or problems with another eBay member.