In the rare event you run across a problem, we offer support, services, and advice to help you resolve your issue.

Issue Prevention

• Visit our Safe Trading Tips page for steps you can take to trade confidently on eBay. Learn how to protect your account.

Account Theft

• Report account theft or a fake eBay website.

Managing Disputes with Sellers

• If you paid for your item using PayPal, use PayPal's Buyer Complaint Process to help resolve the problem.
• If you paid for an item with a credit card, contact the credit card company to utilise their protection services.
• Use our dispute resolution service to negotiate a solution with a third-party mediator such as SquareTrade, eBay's preferred dispute resolution provider.
• Use eBay's Buyer Protection Programme to file a complaint and begin the process towards possible partial reimbursement.

Managing Disputes with Buyers

• Report a non-paying bidder or cases of unwelcome bidding or buying.

Investigations

• Visit our Investigations page for more information on how we can help you resolve other problems.