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PayPal FAQs
Have a question? Here are the answers to the
most common PayPal inquiries. |
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- What is PayPal?
- How do I sign up for a
PayPal account?
- How do I pay with PayPal on
eBay?
- Are there fees for using
PayPal?
- How can I check that the
eBay seller has received my PayPal payment?
- How can I use the money in
my PayPal balance?
- I haven't received my eBay
item; can PayPal refund me?
- As a seller, am I protected
from fraudulent buyers?
- I don't have a credit card;
can I still use PayPal?
- My seller wants me to pay
extra for using PayPal. Is this allowed?
- How do I confirm my email
address?
- I received an email asking for information. How do I know if it's from
PayPal?
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If you still need a bit more help, please phone PayPal Customer Service on 08707 307 191 or
send us an
email.
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1. What is PayPal?
PayPal is the safe, easy
way to pay online. It enables you to send and receive money online without sharing your
financial details.
All you need to do is add a debit, credit card or bank account details to your PayPal
account, and you'll be able to pay for your items instantly without sharing any financial
details with your seller. Back to top.
2. How do I sign up for a
PayPal account?
Anyone with an email
address can use PayPal to send and receive money online. All you need to do is click here and
follow the steps to sign up for your account.
There are three different types of accounts you can choose from: A Personal Account is ideal
for shopping online, a Premier Account is perfect for those who both buy and sell on eBay
and a Business Account is the right choice for your online business. Learn more here.
Back to top.
3. How do I pay for my eBay
item with PayPal?
Because PayPal is so
tightly integrated into eBay, it's incredibly easy to pay in just a few clicks. Once you've
won the item, simply click the "Pay Now" button on the item page (you can also find this
button in your My eBay page and in an email that may be sent to you, depending on
your preferences.
Once you click this button, you'll be prompted for your PayPal email address and password.
When you're logged into PayPal, your address and the details of your purchase will
automatically be shown. Simply review the details and click the Pay Now button. Back to top.
4. Are there fees for using
PayPal?
It is free to send a
payment through PayPal and to maintain a PayPal account.
PayPal Premier and Business accounts are charged a small fee for receiving payments. To view
the current fee schedule for our Premier and Business accounts, click https://www.paypal.com/uk/fees or copy and paste
the entire link into the address bar. Back to top.
5. How can I check that the
eBay seller has received my PayPal payment?
To check the status of
all payments you send via PayPal, log in to your PayPal account and click History. Click https://www.paypal.com/uk/HISTORY or copy and
paste the entire link into the address bar. If your payment has a status of 'Completed' then
the seller has received your funds.
For more information about a specific transaction, click Details in the transaction record.
For more information about the status of payments, click 'Help' in the top right-hand corner
of any PayPal page. Back to top.
6. How can I use the money in
my PayPal balance?
First, you may need to
add your bank account to your PayPal account. To do this, click https://www.paypal.com/uk/BA or copy and paste the
entire link into the address bar. Please take care to enter your bank details carefully. Any
incorrect information can result in a reversed withdrawal fee. Please note that the name on
the bank account has to be an exact match with the contact name on the PayPal
account.
Once you have registered your bank account to your PayPal account, you may withdraw your
funds by following these steps:
Step 1: log in to your PayPal account.
Step 2: click 'Withdraw' and following the instructions.
Step 3: to view the fees for withdrawing funds, click https://www.paypal.com/uk/fees or copy and paste
the entire link into the address bar. Back to top.
7. I haven't received my eBay
item; can PayPal refund me?
Buyers who do not receive their eBay items should first contact
their seller.
To refund part or all of a payment, the seller can use PayPal's 'Refund Payment' link. The
buyer's source of funds will be credited and the seller will not need to pay any fees
associated with the transaction. If you're unable to resolve a dispute directly with a
seller, you may be protected up to £500 with buyer protection on eBay when you pay with
PayPal.
Buyer protection protects against items not received and items that are significantly
different to the seller's item description. There are some conditions for protection: You
must file a dispute within 45 days of payment, the item must be tangible (i.e. not a service
or download) and your account must be in good standing. PayPal's dispute team will review
your claim and may award up to £150. Items sold by eligible sellers may be covered up to
£500. You can see how much your item is protected by checking the green PayPal box near the
top of the item page. Read more
about buyer protection on eBay. Back to top.
8. As a seller, am I
protected from fraudulent buyers?
All PayPal members with the status of 'Verified' are eligible
for protection of up to £3,250 GBP (or equivalent in the currency of the relevant
transaction) per year for payments received through PayPal from UK and US buyers for the
sale of tangible, physical goods. Seller Protection is a free service. Conditions
apply.
Learn about the specific terms and conditions of PayPal's Seller Protection for
the UK. Back to top.
9. I don't have a credit
card; can I still use PayPal?
Yes. PayPal
accepts any debit card with a MasterCard, Visa, Switch or Solo logo. Add your card in the
same way as you would a credit card. When you send a payment, choose to debit funds from
your card or from your registered bank account. Back to top.
10. My seller wants me to
pay extra for using PayPal. Is this allowed?
Sellers who accept electronic money services as a means of payment for an item
purchased on eBay, may not impose a surcharge (or extra fee).
Electronic money services include, but are not limited to, services such as PayPal, Nochex,
FastPay or Moneybookers. eBay's policy is to ensure that all buyers receive clear and
accurate pricing information when trading on eBay.co.uk.
See our policy on
surcharging. Back to top.
11. How do I confirm my
email address?
When you register a new email
address, PayPal automatically sends a 'PayPal Email Confirmation' to your email address. To
receive payments through this email address it must be confirmed.
Click the 'Click here' link in the email. You will then be taken to the PayPal website and
asked to enter your password. Click 'Confirm' to confirm your email address and activate
your account.
If you no longer have this email, you can have another sent. Simply log in to your PayPal
account and click 'Profile'. Click on the 'Email' link from under the Account Information
bar and select the email address to be confirmed. Click 'Confirm' and a new confirmation
email will be sent to you. Back to top.
12. I received an email
asking for information. How do I know if it's from PayPal?
To help you discern the legitimacy of an email, please note that no
PayPal email will ask you for any of the following:
- Your password and email address combination
- Credit card numbers
- Bank account numbers
- Debit or credit card PIN
- Driving license number
- First and last names
When using the PayPal service, always ensure that the URL address listed at the top of the
browser is https://www.paypal.com/uk/. The 's' at the end of 'http' ensures that the
website is secure. Even if the URL contains the word 'PayPal', it may not be a PayPal
webpage.
If you think that you have received a fraudulent email, please forward the original email to
spoof@paypal.com and then delete it.
See PayPal's Security Tips. Back to top.
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