Feedback represents your permanent reputation as an eBay member. It’s made up of comments and ratings left by other eBay members you've bought from and sold to. These comments and ratings, along with your overall Feedback score, are available in your Feedback profile.

How Feedback works
For each transaction, buyers and sellers can choose to rate each other by leaving Feedback. Feedback from buyers can consist of a positive, negative, or neutral rating, and a short comment. Feedback from sellers can consist of a positive rating and a short comment. These ratings are used to determine Feedback scores. With some exceptions, Feedback works like this:

• A positive rating increases the Feedback score by one point.

• A neutral rating leaves the Feedback score the same.

• A negative rating decreases the Feedback score by one point.

Each member may affect your score by one point (positive or negative) per transaction. However, to make sure that repeat Feedback is calculated in the Feedback score, the new transaction the member is leaving Feedback for must end in a separate week. For Feedback, eBay defines a week as Monday to Sunday, Pacific Time.

For example, a buyer wins an item on Tuesday, then receives it and gives the seller positive Feedback on Thursday. If the buyer wins another item that week with the same seller, the Feedback the buyer leaves will not count toward the seller's Feedback score. But if the buyer wins another item the following Tuesday, the Feedback will count toward the seller's Feedback score.

The positive Feedback rating is the percentage of positive ratings left by members in the last 12 months. This is calculated by dividing the number of positive ratings by the total number of ratings (positive + neutral + negative).

Repeat Feedback submitted once a week counts toward members' Feedback scores.

Important things to know about Feedback

• You cannot remove Feedback comments you have left, so make sure you leave only fair and factual comments and ratings that relate to a specific transaction you had with your trading partner.

• Usually a high Feedback score is a good sign, but you should always check your trading partner's Feedback profile to read comments and look for negative remarks.

• If you are a buyer, contact your seller to try to resolve any issues before leaving neutral or negative Feedback.

• You must be a registered member to leave Feedback. You may leave Feedback on the items you purchased as a guest, after you register.

• If the seller files an Unpaid Item dispute against a buyer, any negative or neutral Feedback left by that buyer will be removed if the buyer does not respond to the dispute before the deadline, and receives a strike.

• When a member is suspended, eBay will remove any neutral or negative Feedback left by that member.

• Buyers must wait at least 7 days before leaving a negative or neutral Feedback for a PowerSeller who has been registered on eBay for at least 12 months.

Learn how to find and evaluate Feedback

Finding a Member’s Feedback – Before you bid on an item, you can check the seller's Feedback profile by clicking the Feedback score next to their user ID.

Feedback Scores and Your Reputation – Learn how to evaluate a member’s reputation.

Feedback Stars – You receive a Feedback staronce your Feedback score reaches 10 points.

Reviewing Feedback Left for Others – Reviewing the Feedback a member has left for others can provide more insight into your trading partner.

Learn how to leave Feedback

Leaving Feedback - After you make a sale or purchase, remember to leave Feedback for your trading partner.

Detailed Seller Ratings - After each transaction, a buyer can also rate the seller on additional criteria, including accuracy of item description, communication, delivery time, and postage and packaging charges.

Responding to Feedback – Find out how to respond to Feedback.

Learn about special Feedback situations

Resolving Feedback Disputes – If you find yourself in a dispute about Feedback, there are things you can do to solve the dispute and follow up to Feedback that’s been left.

Making Your Feedback Profile Public or Private – eBay recommends that you keep your Feedback profile public. You can’t sell an item on eBay if you have a private Feedback profile.

Losing Feedback Privileges – There are certain circumstances when members can lose their right to leave Feedback.

Learn more about Feedback

Feedback Tutorial – Spend a few minutes taking eBay’s tutorial on Feedback.

Feedback Policies – Learn eBay’s basic rules on Feedback.