Though it happens rarely, there are some circumstances when members can lose Feedback privileges. For example, if the seller files an Unpaid Item dispute against a buyer, any negative or neutral Feedback left by that buyer will be removed if the buyer does not respond to the dispute before the deadline, and receives a strike.

You should always respond to disputes opened within the Unpaid Item process. If you have resolved the situation outside of this process (for example, by making a payment by phone or email), please go back to the Dispute Console to enter a comment. Otherwise, you may lose your Feedback privileges for that transaction.

Note: When an Unpaid Item dispute is closed automatically, the buyer will lose Feedback privileges immediately. This happens when the buyer is no longer a registered user of eBay at the time of the Unpaid Item filing or is from a country to which the seller has indicated they will not post.