How sellers can request Feedback revisions from buyers
There are some situations when buyers can revise the Feedback comment or rating, or the detailed seller ratings they've left for sellers. For example, if the seller fixes a problem with the transaction, or if the buyer accidentally left the wrong Feedback. In these situations, sellers can request a Feedback revision.
How do I know if I'm eligible to submit a Feedback revision request?
You can submit 5 Feedback revision requests for every 1,000 Feedback comments you've received in the past 12 consecutive months. High-volume sellers (who earn more than 1,000 Feedback comments a year) can send more requests. We limit the number of requests so that sellers can focus on providing great service up front, not fixing problems after they happen.
You can request only 1 Feedback revision per transaction.
Feedback revision requests do not carry over from year to year.
Feedback left by users who are currently suspended do not qualify for revision.
When can I submit a Feedback revision request?
Once you've resolved any outstanding problems, you can submit a Feedback revision request as long as you haven't reached your limit for the period and the Feedback is less than 30 days old.
If you think the buyer accidentally left you incorrect Feedback, make sure by contacting the buyer first to explain why you want the Feedback revised.
How do I submit a Feedback revision request?
Review the list of eligible Feedback entries and select the ones you want to request revisions for. The number of Feedback revision requests available to you until the end of the current year is displayed in the top right corner of the Request Feedback Revision page.
Select the reason for your request in the Give the buyer a reason for the request section.
Enter any additional info for the buyer in the text box. You can enter up to 500 characters.
You'll see a confirmation page notifying you that your request has been emailed to the buyer, and you'll receive a copy of the email.
What happens next?
We'll send the buyer an email that they have a Feedback revision request. The email will include your reason for requesting the revision and the message you wrote. The buyer has 10 days either to agree and revise the Feedback or disagree and state a reason.
If the buyer hasn't responded within 7 days, we'll automatically remind the buyer of the request. If the buyer responds, we'll let you know the buyer's decision immediately by email. If the 10-day window expires with no response from the buyer, we'll let you know by email that your Feedback revision request has expired. Sellers can only submit one request per transaction.
Regardless of the outcome of your request, please respect the buyer's decision.