You forgot or need to change your password.

Forget your password?

You need to change your email address, telephone number, or shipping address.

Changing your account information

You received an email notification that your account was suspended.

Important: Beware of impostor email. If you received an email stating your account was suspended, please confirm that the email was sent from eBay by going to My eBay and clicking the Messages tab. If you don't see a copy of the same email there, then eBay didn't send it.

To learn more about why an account may be suspended, see Suspended accounts.

You received an email request to update your credit card information for your account.

First, confirm that the email you received was really from eBay. Sign in to eBay, go to My eBay, and check Messages. For more information, see Reporting spoof (fake) emails

Solving credit and debit card problems lists the situations when eBay will ask you for your credit or debit card information.

You are a seller and have a question about paying your eBay fees.

Paying your seller fees

You suspect that someone is using your account without your permission.

What to do if you suspect account theft

You want to close your eBay account.

Closing your accounts on eBay

You have had problems contacting your buyer or seller.

Contacting eBay members. The best and fastest way to resolve problems is to contact your buyer or seller directly by email or phone.

For sellers – You received negative Feedback.

Resolving Feedback disputes

For buyers –You need to cancel your bid.

Retracting or cancelling a bid

For buyers – You no longer want the item.

I won an item but no longer want to purchase it. What should I do?

For buyers – You did not receive your item or the item was not as described.

What to do when you don't receive an item or it's not as described

For sellers – Your buyer did not pay for the item.

What to do when a buyer doesn't pay (unpaid item process)

You want to know how much it costs to sell on eBay.

eBay listing fees

You have a question about postage.

Selecting your postage costs

You want to check to see if your item is allowed on eBay.

Prohibited and restricted items - overview

You can't find your listing.

I can't find the item I listed for sale. Where is it?

You want to end your listing early.

Ending your listing early

You want to revise your listing.

Changing your listing (title, description, price, shipping)

You want to keep certain buyers from buying or bidding on your listing.

Managing bidders and buyers

Your listing was removed by eBay.

Why eBay may remove your listing

You want to report a listing that you think breaks eBay rules.

How can I report a listing that appears to be in breach of eBay rules and policies?

You see a description and/or picture that was copied or linked without your permission.

Item description and picture theft policy