eBay includes an online Help system that is similar to an online handbook of information, instructions, policies and advice. eBay’s online Help system makes it easy to find the answers you need. The online Help system includes topics on almost every eBay feature. In addition, there are links to eBay’s Learning Centre, eBay University, Security Centre and Community Answer Centre.

To get to the Help system, click the Help link at the top of an eBay page. eBay’s Help system includes the following information:

• Top questions: The most asked questions and the answers.

• Overviews: Conceptual information that contains key concepts.

• Procedures: How-to information for registering on eBay, leaving feedback, paying for an item, and more.

• Getting Started: Information especially for new eBay members to help you buy on eBay, sell on eBay, and more.

• Tips and Notes: Quick information to help you search, buy, sell, and more.

• Related Help topics: Additional information related to the topic you are reviewing.

• Customer Support links: Links to help you contact customer support at eBay.

• Search. Type keywords related to the information you want in the Search text box and click the Search Help button to get a list of Help pages.

• Browse. Start with the Top Questions and links of a Help page, or use the A-Z Help Index link.

Note: Most Help pages have navigation links on the left-hand side of the Help pages. The links are: A-Z Index and Contact Us.

• About Getting Help on eBay

• About Customer Support

• Using Community Help Boards

If you're looking for more help or have a question to ask, contact us.