Skip to main content
BuyMy eBaySellCommunityContact usHelp
  Home > Help >Payment & postage>Paying for items>Paying with eBay Vouchers
Help
Search Help pages
(Does not search for items or products)
 Searchtips
Paying for items with eBay vouchers

Any time a seller on eBay accepts PayPal, you can pay for that item using eBay vouchers . To use an eBay voucher, you need to purchase the item with PayPal within 10 days of the item closing on eBay.

To redeem eBay vouchers:

  1. Click the Pay Now button.

  2. Enter the redemption code from the voucher into the "Redemption code" box at the bottom the page.

  3. Click the Apply button to apply the discount to your purchase. You can use more than one voucher per purchase.
    Tip: Sometimes the redemption codes are long. If you received your redemption code online, it may be easier to select the code and copy it into the redemption code field rather than try to type it in and risk making a mistake.

  4. Click the "Update Total" link to see your new total.

  5. Complete your purchase. If the value of your voucher doesn't cover the total price of your purchase, you can pay the balance with your PayPal account using other funding sources, like your PayPal balance, bank account, or your credit card.

Note: These steps assume that the seller is using eBay's Checkout system. Sellers have the option to use other checkout systems. If your seller does not use eBay Checkout, he or she will send you an invoice or other payment instructions to help you complete your purchase.

Tip: Sometimes the redemption codes are long. If you received your redemption code online, it may be easier to select the code and copy it into the redemption code field rather than try to type it in and risk making a mistake.

If the value of your voucher doesn't cover the total price of your purchase, you can pay the balance with your PayPal account using other funding sources, like your PayPal balance, bank account, or your credit card.

eBay and PayPal Accounts

You need to have both an eBay and PayPal account to use eBay vouchers. If you don't have an eBay account, you'll be given the opportunity to register on eBay when you purchase an item on eBay. You can sign up for a PayPal account when you purchase an item by clicking the Pay Now button. PayPal lets you pay securely over the internet using your credit card, debit card, checking account, or a PayPal account balance.

Information for Sellers

If you're an eBay seller and you accept PayPal as a payment method, buyers can use eBay vouchers to pay for your items. You'll receive regular funds just like any other PayPal payment.

Vouchers

eBay vouchers are discount offers occasionally sent by eBay to eBay members. Members can use these to pay for items where the seller accepts PayPal as a payment method.

Requirements

You can use eBay vouchers on any item that accepts PayPal, as long as the following requirements are met:

  • Items must be paid for using PayPal within 10 days of the item's closing on eBay.

  • Items must meet all voucher requirements.

  • If you buy or win an item, you are required to purchase it even if you cannot use the voucher you intended for that purchase. If that's not possible, you should contact the seller by clicking the seller's user ID on the item page.

  • You cannot use eBay vouchers for Half.com purchases.

  • If your payment is declined for a purchase, the amount of the voucher will be returned to eBay, and you will receive a refund for the amount that you paid.

  • The voucher is not expired. The expiration date will be on the voucher.

  • You cannot use more than one voucher per purchase

Sharing vouchers

Some vouchers that you'll receive from eBay can be shared with other people, and some can be used only by you. If the voucher contains a specific email address, then only the owner of that email address can redeem the voucher. If you are the owner of the email address, but the email address is not included in your PayPal account, you'll need to add the email address to your PayPal account. If the voucher doesn't specify an email address, then you're free to share it with others.

If you are having problems redeeming your voucher

If you are having problems redeeming your voucher, check the following:

  • Is it category specific? Is the item you wish to purchase listed in an eligible category?

  • Are you entering the correct code?

  • Has the voucher expired?

  • Are you paying via eBay checkout or are you being redirected to a third party checkout system?  Vouchers will only work with eBay checkout.

To check if you have vouchers, go to My eBay and at the top of the page you should see “You have vouchers available” which will link to your voucher widget.  From there, you can check the codes, expiration dates and terms and conditions of your vouchers.

To add an email address to your PayPal account:

  1. Log in to your PayPal account

  2. Click "Profile" at the top of the page.

  3. Click the "Email" link under Account Information.

  4. Click the Add button to add an email address to the account.

Contact Customer Support
If you're looking for more help or have a question to ask, contact us.
Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.