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Sending Payments with PayPal

PayPal is the preferred payment method for most eBay buyers and sellers. PayPal enables you to send payments quickly and securely online using a credit card or bank account. You can also check the status of your payment. PayPal payments are protected for the full transaction price under the PayPal Buyer Protection Programme.

Before you can send a payment using PayPal:

  • The seller needs to offer PayPal as a payment method in their listing.

  • You need to have a PayPal account. Sign up to PayPal .

To pay for an item using PayPal
  1. After you win an item, select Pay Now. You can find this on the item page, in My eBay > Won and in the confirmation email that you receive from us.

  2. Select PayPal as the payment method.

  3. Log in to your PayPal account. If you do not already have a PayPal account, you can create an account.

  4. Check your postal address and update it if you’d like the item to be sent to a different address.

    Note: If you use PayPal, the seller may require a credit card billing address registered with PayPal, sometimes called a confirmed address.

  5. Review your order, including P&P and taxes, then, select ”Confirm and pay” to complete your purchase.

    Note: If you're missing total cost information or have questions about the total price, select Request total from seller. The seller will respond to your email.

Note: These steps assume that the seller is using eBay's Checkout system. Sellers have the option to use other checkout systems. If your seller does not use eBay Checkout, he or she will send you an invoice or other payment instructions to help you complete your purchase.

  1. Log in to your PayPal account.

  2. Click the Send Money tab.

  3. Click the Pay for eBay Items subtab.

  4. Click the Pay button next to the item for which you would like to send a payment.

  5. If necessary, edit the details of your payment.

  6. Click the Continue button.

  7. Click the Send Money button.

Checking the status and history of your PayPal payment

You can:

  • Check the payment status and details from My eBay or the item page.

  • View a more complete payment history by accessing your PayPal account.

To check the status of a payment:
  1. Go to My eBay.

  2. Click the "Won" link on the left side of the page.

  3. Select View PayPal transaction from the dropdown menu next to the item under the Action heading

  4. Log in to your PayPal account to review the status of your payment.

To check your payment status from the item page, click the "View PayPal transaction" at the top of the listing.

To check the history of a PayPal payment:
  1. Go to My eBay.

  2. Click the "Won" link on the left side of the page.

  3. Select View PayPal transaction from the dropdown menu next to the item under the Action heading.

  4. Log in to your PayPal account (www.paypal.co.uk/uk).

  5. Click the History tab.

  6. Review the listed transactions, or use the search options at the top of the page to find your payment.

  7. Click the link in the Details column to see additional details about your payment, including the time, date, item name, postal address, and optional message.

To check your PayPal payment history from the item page, click the "View PayPal transaction" link at the top of the listing.

If you have a PayPal question, please contact PayPal Customer Support.

Note: If you have accidentally paid for an item twice, contact your seller and explain that you submitted a duplicate payment and request that they refund the second payment to your PayPal account.

Contact Customer Service

If you're looking for more help or have a question to ask, contact us.

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