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Postage labels

Selling on eBay is even easier when you purchase and print your postage with eBay postage labels. Get started with eBay postage labels

Purchase postage labels for a range of delivery services from Royal Mail, Parcelforce Worldwide and eBay delivery powered by Shutl
Pay for your label with your PayPal account and pay only the cost of the delivery service - no extra charges
Print postage labels quickly from almost any printer
Preview your labels before you print them
Reprint a label at no extra charge
Cancel your label if necessary and get a refund (you must cancel the label within 7 days)
Easily manage all your postage from My eBay

For more information, read our Postage label FAQs.

Note: This page covers how to post items you've sold on eBay. Printing Returns postage labels for Returns on eBay is a different process.

Getting started with eBay postage labels

All of the information you need to create your label is already on the Buy delivery page in My eBay. You just need to package and weigh your item.

To print a postage label:
  1. Go to the Sold section of My eBay and click Print postage label next to the item you need to send.

  2. Check the details on the Buy delivery page: the buyer's user ID, the transaction details, the amount paid for postage and the date by which your buyer expects to receive the item.

  3. Check the buyer's delivery address. You can edit it if your buyer has asked you to send the item to an alternative address.

  4. Check that the delivery service shown (the one you selected when you listed your item) will still deliver your item on time. If it won't, select a faster service so you can meet your buyer's expectations.

  5. If you haven't already, weigh your item to make sure you are buying enough postage.

  6. If you are using Royal Mail, enter the weight in kilograms (for example, 700 grams is 0.7 kilograms) and select the size.
    Tip: Check the type of package. Most items will be parcel-sized, but some will meet the Royal Mail's dimensions for letter or large letter, and postage may be less expensive.

  7. Once you're ready, select Confirm & pay to pay for your postage label with PayPal.
    Tip: To print postage labels more quickly in the future, you can link your PayPal account to eBay postage labels. Tick the box to set up a billing agreement to pay for labels from your PayPal account.

  8. Click Print postage label. Your label should open in a new window. (Click the printer icon, or go to File and then Print to send your label to your printer.)
    Tip: If your browser isn't set up to open Adobe Acrobat or another PDF viewer automatically, save your label to your PC, then open it in your usual PDF viewer to print it.

Managing your labels in My eBay

You can manage labels you've already printed in the Postage Labels section of My eBay. Here you can also track shipments, see postage details, reprint labels, void labels, print more labels, and print packing slips.

To manage your labels inMy eBay:
  1. Go to My eBay.

  2. Click Postage labels on the left side of the page in the Sell section. The Shipping labels link also appears in Selling Manager and Selling Manager Pro.

  3. Reprint, void, print more labels, and print packing slips by selecting those options.

Tip: There is no need to void an unused delivery label for an eBay delivery powered by Shutl service (see Cancelling your label below).

Reprinting your postage label

If your label doesn't print properly, you can easily print it again. Click Reprint label from the Print postage label screen, or go back to My eBay and click Print another label.

Cancelling your label

If you selected an eBay delivery powered by Shutl service but do not use the label, there is no need to void or cancel it – you will only be charged for eBay delivery powered by Shutl labels that have actually been used. You’ll pay for all your eBay delivery powered by Shutl costs via PayPal in a single monthly invoice. 

You can cancel your Royal Mail postage label at any time up to 7 days after purchase - click Cancel label from the Print postage label screen.

To cancel a Royal Mail label from My eBay:
  1. Go to the Selling section of My eBay.

  2. Click Postage Labels.

  3. Find the item, then go to More options, and click Void.

The cost of the label will be refunded to your PayPal account within 21 days.

Print a packing slip

A packing slip is a receipt summarising your sale on eBay.

To print a packing slip, first create a postage label. If you don't want to create a label, you can print the order details to use as a packing slip.

To print order details:
  1. Go to My eBay.

  2. Click Sold on the left hand side of the page in the Sell section.

  3. Find the item and click View order details.

  4. Note: You may need to click the More actions drop-down menu to find View order details. On the Order page, click Printer version on the top right hand side of the page.

  5. Print.

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