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How do I pack my item to make sure it arrives in good condition?

Here are some things to keep in mind when packaging your items for postage:

  • Choose a box that is slightly larger than the item you are sending so you can cushion the item with packing material on all sides.

  • Pack the item with bubble wrap, polystyrene beads or peanuts, foam, or paper so there is no room for your item to shift.

  • Use clear or brown packaging tape, reinforced packing tape, or paper tape. Tape should be at least 5cm wide. Do not use masking tape, sellotape, cord, string, or twine. Tape the opening of the box and reinforce all seams.

  • Properly label the package and include a return address. If you’re reusing a box, cover any previous labels or cross out any previous address information with a heavy black marker.

Irregularly shaped items

  • Metals: Completely tape the address label to the item being posted. Cover sharp or protruding edges with taped-on corrugated cardboard pieces.

  • Fabric and wallpaper: Rolled goods travel best when posted in corrugated boxes. If a fabric roll is posted in a bag, make sure the bag is tightly wrapped and taped to reduce the risk of tearing. Place duplicate labels inside the core or between the top layers of material.

  • Tyres: Apply a wide band of pressure-sensitive tape through the centre and completely around the body of the tyre so the tape is attached to itself. Attach the address label to the tape band where it covers the tread, and cover with clear tape.

Note: These tips are general guidelines. We can’t be held responsible if your item is damaged in transit.

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