Receiving payment

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Receiving payment

The best part of selling an item? Getting paid. We recommend PayPal because it's easy and secure. Find out all you need to know about selecting payment methods.

Top questions

I haven't been paid. What can I do?

How can I withdraw money from PayPal?

How can I contact PayPal Customer Service?

Solve a problem

Go to PayPal and click Sign Up at the top of the page.

Find out more about PayPal fees.

First, contact your buyer and decide together how you will refund the money. If you used PayPal, refund the amount by going to PayPal's My Account page, then the History tab. Find the payment and click Details, then click Issue refund. Enter the refund amount, then click Continue. After you've confirmed the details, click Process refund.

Help topics

Choosing your accepted payment methods

Consider the buyer's needs when selecting your payment options.

Accepting PayPal

PayPal is an online payment service that lets buyers send you payments from their credit card or bank account.

Requiring immediate payment

If you've set a Buy It Now price for your item, you can require the buyer to pay you immediately.

Using Checkout

When you use eBay Checkout, buyers can pay you immediately after your listing ends.

Using the eBay shopping basket

Find out how the eBay shopping basket lets buyers pay for multiple items at once.

Avoiding payment problems

Get tips on avoiding and dealing with payment problems.

Selling internationally

Get tips on selling to overseas buyers.

Have a question? We can help.

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

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Rules & policies

Accepted payments policy

Payment surcharges

PayPal payments policy