Help
Help
Search Help pages
(Does not search for items or products)
 Searchtips

Delivery options

Sellers offer a range of delivery options, so you can choose the one that’s most convenient for you.  Many sellers offer free delivery.

You can always find the postage cost and estimated delivery date in a seller’s listing.  You'll then be able to see a full list of delivery options during checkout. These can include:

  • Express delivery

  • Standard delivery

  • Economy delivery

  • Click & Collect

  • Free local collection from seller

You can still shop on eBay.co.uk if you're located outside of the UK. Sellers will let you know if they offer international postage, along with an estimate of the postage cost, on their listing. Keep in mind that in this case you may be responsible for additional charges, duties or taxes because of customs requirements in your country.

When you shop on eBay.co.uk, you also have access to sellers from around the world. You'll be able to see the location of an item, as well as postage costs and an estimated delivery date, on the listing. You can also find out whether any duties and taxes are included with the item price.

Here are a few delivery tips when you shop with us:

Look for the eBay FAST & FREE icon.

When you see this icon, delivery is free. You should have your item within 3 working days, as long as both you and the item are in the UK.*

Try out free Click & Collect.

You can buy from hundreds of sellers and collect for free at one of our many partner store collection points, including Argos stores across the UK. Listings will show a Click & Collect option if this is available.

Keep an eye out for tracked postage offers from US sellers.

Our US-based sellers often send parcels fully tracked, for that extra peace of mind. We’ll let you know when your item has been dispatched and how you can track it by email and from My eBay.

Double check your preferred delivery address.

Make sure you're having your item sent to the right place. You can update your preferred delivery address in My eBay or during checkout.

Find out if your items can be packaged together for a postage discount.

Many sellers offer this on their listings, but feel free to get in touch with the seller and ask if you're not sure.

Follow your parcel's status and tracking information.

Some sellers update you to let you know when they've dispatched your item. They also provide tracking information for your purchase, which you can find in your Purchase History in My eBay.

Remember, we’ve got you covered.

Most purchases go well, but in case something goes wrong:

  • First get in touch with the seller from My eBay. Most sellers will fix the problem straight away.

  • If you're not happy with the seller's response, let us know and we’ll step in to help resolve any issues. Find out more about eBay Money Back Guarantee.

*eBay FAST&FREE isn’t available for cars, motorcycles or other vehicles and isn’t available in the Hebrides, Shetland or Scilly Islands. We’re unfortunately not involved in the delivery of the items and can’t guarantee delivery in 3 days or less. Delivery times may vary, especially during very busy times of the year.

Contact Customer Service

If you're looking for more help or have a question to ask, contact us.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.