When will my Good 'Til Cancelled listings be required to include dispatch time?

You have until 31 October, 2009 to update your Good 'Til Cancelled (GTC) listings with your dispatch time. However, we encourage sellers to start updating these fields as soon as possible on their Good 'Til Cancelled listings. You already need to specify these fields on new listings and relistings for most other listing formats.

Are bulk editing tools available to update my Good 'Til Cancelled listings?

Yes, the bulk editing tools are available now. You can edit these fields using the Bulk Edit tool in My eBay, Turbo Lister and third party tools.

Sellers with Good 'Til Cancelled listings created before June 2009 may need to update those listings with a Return Policy

Casual sellers are currently required to have a returns policy (a return policy of “No returns accepted” is also valid). Business sellers are legally required to accept returns. However, some Good Til Cancelled listings created prior to June 2009 do not have a returns policy specified. These listings will need to be updated with a returns policy by 31 October. A return policy can be updated using the same tools and procedures as when updating dispatch time.

After 31 October, listings that are missing a dispatch time or return policy will end instead of automatically relisting. Ended listings will be displayed with “eBay note: Listing ended - Needs additional information” in My eBay. You will need to update the dispatch time or returns policy before you can relist.

Which of my listings need to be updated?

Listings in the Property, Local Services and Motor Vehicle categories are exempt for both dispatch time and return policy requirements as well as listings in Classified Ad format. Listings where "Local pick up" is the only shipping option do not require a dispatch time but may still require a return policy.

Listings that have ended because they were missing dispatch time or return policy will be displayed with the following image:

You can also download a file of the listings that need to be updated from http://ebay.promotionexpert.com/sellercommunication/login_uk.html. Please note that this site is an eBay partner site. It is provided "as is" and is not supported by eBay in any way.

How do I add or change the dispatch time in my listings using the Bulk Edit tool in My eBay?

To edit the return policy and dispatch time fields on your live listings using the Bulk Edit tool, simply follow these steps:

• Click My eBay at the top of any eBay page

• In the left column, click Sell

• Check the box beside as many listings as you want to edit

• Click Edit

• On the Edit Listings page, check off the fields you wish to edit. Dispatch time is located in the domestic postage & packaging section.

• Choose whether you would like to edit the listings individually (different changes to different listings) or in bulk (the same change applied to all listings at once), then click Continue.

• On the next screen, edit your listings by choosing a dispatch time from the drop-down menu. Use the radio buttons to indicate whether or not you accept returns. If you do accept returns, fill out the requested information.

• Click Continue, review your edits and submit them

How do I add or change the dispatch time in my listings using Selling Manager?

To edit the dispatch time fields on your live listings using Selling Manager, simply follow these steps:

• Click My eBay at the top of any eBay page. You may be asked to sign in.

• Under the Activity tab, move down to the Selling Manager menu and click Active.

• In the Active Listings table, either select individual listings or select all by clicking the box at the top, to the left of the word “title”.

• Click Edit

• On the Edit Listings page, check off the fields you wish to edit. Dispatch time is located in the domestic postage & packaging section.

• Choose whether you would like to edit the listings individually (different changes to different listings) or in bulk (the same change applied to all listings at once), then click Continue.

• On the next screen, edit your listings by choosing a dispatch time from the drop-down menu. Use the radio buttons to indicate whether or not you accept returns. If you do accept returns, fill out the requested information.

• Click Continue, review your edits and submit them

If any of your listings are scheduled (rather than live) listings, select “Scheduled” rather than “Active” from the Selling Manager menu and follow the same steps.

How do I add or change the dispatch time in my listings using Turbo Lister?

To edit the dispatch time fields on your live listings using Turbo Lister, simply follow these steps:

• Launch Turbo Lister, then click on "Listing Activity" on the left side of your Turbo Lister screen.

   

• Click on Active Listings

  

• Important: To edit items in bulk with Turbo Lister, select multiple items by holding SHIFT or CTRL while selecting individual listings from the grid, then click 'Edit > Edit Multiple Items.'

• Click the Synchronize button at the top of the screen. Note: Leave only the "Active and Scheduled Listings" box checked.

• Click the Synchronize Now button.

• Double-click on any of your items.

• Make your changes.

• Click the Save button.

• Click the Synchronize button at the top of the screen again.